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FX Support/Junior Administrator

5 months ago

Cape Town, South Africa Conova Recruitment Full time
Key Responsibilities:
  • Data capture of client information and population of forms
  • FICA verification, KYC requirements, risk rating and screening
  • Account confirmation letters
  • Ensuring all company onboarding supporting documents and requirements acquired at outset
  • Ongoing maintenance of client files, specifically corporate
  • Understanding nature of client transactions
  • Addressing basic queries regarding exchange control requirements
  • Preparing documents for SARS AIT applications
  • Preparing documents for SARB approvals
  • Understanding company payment types - imports, advance payments, exports, service payments and receipts, consulting services
  • Acquiring international trade payment supporting documents customs and clearing documents
  • Understanding AML with regards to transactions
  • Providing client statements and balances
  • Client transaction history and allowance balances
  • Branch client lists, management and files
  • Maintaining good relationship with service providers and teams to ensure best client outcome
  • Co-branding marketing documentation for partners
  • Assisting the manager in quoting and trading on as needed basis, both telephonically and system generated
  • Assisting with BOP form generation (manual and system generated)
  • Inward and outward payment submission to service provider and follow up
  • Setting up new static beneficiaries for payments
  • ZAR (from 25) transfers form population and submission for signature
Skills and Experience:
  • Administrative experience
  • Client service excellence
  • FICA knowledge
  • Experience with transactional banking, banking operations, payments and settlements.
  • High performance and high response time
  • Attention to detail and accuracy
  • Numerical ability and logic
  • Works well within deadlines and timeous submission to meet deadlines
  • Positive approach to being available
  • Excellent operational efficiency
  • Working with and adapting to technological changes
  • Resolving customer queries and escalation
  • Handling of customer complaints and escalation
  • Personal accountability
  • High work ethic
  • Use of the FX Link workflow platform for all operations (Training will be given)
  • Be willing to upskill and have training when required to grow in the role Teamwork
  • POPI, Compliance and AML awareness