Remote Support Technician

3 weeks ago

Cape Town, South Africa Pure Placements Full time

Location: Cape Town (Century City), On-SiteSalary: R 300,000 – R 420,000 Annual CTCBenefits: Medical Aid ContributionHours: Shift work required to cover a 24/7 support operationThe Role: Key Responsibilities & Daily DutiesAs a Remote Support Technician, you will be the first point of contact for our client's industrial customers, providing critical technical support for their deployed robotic and automation systems.Your key responsibilities will include:Providing 1st and 2nd level support to remote mining and construction site customers via telephone, email, and chat.Remote Monitoring & Maintenance: Proactively monitoring and performing routine maintenance on remote network infrastructure and servers.Troubleshooting: Diagnosing and resolving technical issues related to network connectivity, system performance, and software functionality.Incident Management: Logging all support interactions, creating detailed reports, and managing incidents through to resolution.Escalation Management: Accurately escalating complex technical issues to the 3rd level support engineering team or to relevant OEM partners.Customer Communication: Providing clear, timely, and professional communication to industrial users, keeping them informed throughout the support process.Skills & QualificationsEssential: An IT or Network certification (e.g., A+, N+, CCNA) and/or a relevant Degree or Diploma.Essential: 2+ years of experience in a technical support or helpdesk environment.Essential: A strong foundational understanding of networking principles and server support.Essential: Excellent problem-solving and diagnostic skills with a calm, customer-focused approach.Essential: Outstanding verbal and written communication skills.Highly Advantageous: Any exposure to industrial environments, robotics, automation, or shift work is a significant plus.Must be willing and able to work shifts, including nights, weekends, and public holidays, to support a 24/7 operation.Why Join Our Client?Launch Your Tech Career: Gain invaluable experience supporting complex, cutting-edge technology in a high-impact industry.Develop Specialized Skills: Move beyond standard IT support and develop expertise in robotics, industrial automation, and remote network management.Structured Growth Path: Clear progression routes to advanced technical support (L3), network engineering, or other technical specializations within the company.Be Essential: Play a vital role as the customer's lifeline, ensuring their mission-critical operations run smoothly.Team Environment: Join a dedicated and growing support team in a modern Century City office.

  • IT Support Technician

    2 weeks ago

    Cape Town, South Africa GH Technical (Pty) Ltd Full time

    **Join Our Team: IT Support Technician at GH Technical!** Are you passionate about technology and driven by innovation? GH Technical, a leading IT company based in Cape Town, is looking for a dynamic IT Support Technician to join our growing team. **About Us** At GH Technical, we specialize in delivering reliable and innovative IT solutions to businesses...

  • Remote End User Support Technician

    3 days ago

    Cape Town, South Africa Zeal HR Full time

    A well-established Managed Solutions Provider focusing on optimising cloud infrastructure and cyber security is seeking a remote End User Support Technician to join their dynamic team. **Requirements**: - Matric. - MCSE/MCSA or equivalent - Minimum 3 years’ experience in IT Customer Service environment - Minimum 3 years’ Infrastructure experience in an...

  • Remote Support Technician

    1 week ago

    Cape Town, South Africa Job Crystal Full time

    **Company**: We’re building the future with robotics. Our work is in integrating robotics and automation into industries like construction and mining. If you’re passionate about cutting-edge technology, solving complex problems, and building systems that push the limits of what is possible in robotics and automation, here is where your skills can make a...

  • Jnr IT Support Technician

    1 week ago

    Cape Town, South Africa Elite Search and Selection Full time

    Remote working opportunity with a High speed, low cost, uncapped fibre internet provider providing connectivity and Voice solutions to both Business and Consumer clients. Role: Remote ISP and Voice Support Technician with proven experience maintaining and monitoring computer systems and networks, solving technical issues, and collaborating with team members...

  • IT Support

    5 days ago

    Cape Town, South Africa Exclusively Remote Full time

    One of our US based clients in IT Services and IT Consulting are looking for a knowledgeable, positive, self-motivated, and energetic Tier 1/2 IT support technicians to work with them. (US hours) You will work with the team of IT support technicians and become part of a diverse company and culture that you can be a part of. The IT Support Technician is...

  • Support Technicians

    7 days ago

    Cape Town, South Africa Tych Business Solutions Full time

    **Job ID**: 80860**Date Posted**: Posted 4 hours ago**Location**: Cape Town**Job Title**: SUPPORT TECHNICIANS - CAPE TOWN - WESTERN CAPE Able to support PC, printers and signature pads at Woolworths stores within the specified region. - Perform asset audit / stock count - Assist with issues post new printer installation (our support vendor will perform the...

  • IT Support Technician

    3 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R40 000 - R60 000 per year

    Hire Resolve is seeking a skilled IT Support Technician for our client, a leading industrial chemicals wholesaler. In this role, the IT Support Technician will be responsible for troubleshooting and resolving a wide range of IT issues, whether hardware or software-related. You will work closely with the IT Manager to provide timely feedback and solutions...

  • IT Support Technician

    3 days ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time R120 000 - R180 000 per year

    Hire Resolve's client is looking for an IT Support Technician to join their team in Cape Town, WC. The IT Support Technician will play a vital role in maintaining the IT systems and providing exceptional technical support to internal users. You will be responsible for troubleshooting issues, implementing solutions, and ensuring that all IT equipment and...

  • Desktop Support Technician

    2 weeks ago

    Cape Town, South Africa Nimble Group Full time

    Job title Desktop Support Technician Job Location Western Cape, Cape Town Deadline October 25, 2025 Quick Recommended Links Jobs by Location Job by industries Job Summary The IT Desktop Support Technician is responsible for providing technical support and assistance to end-users across the organization. This role ensures the smooth operation of hardware,...

  • Technician

    2 weeks ago

    Cape Town, South Africa Fixy Full time

    WORK FROM HOME AND EARN AS AN IT SUPPORT TECHNICIAN Work From Anywhere • Work Your Own Hours • Get Paid Fast We are in the faze of signing up Techs before we go public to customers. Be an early adopter Technician. Sign Up Now: at Fixy Are you an IT professional looking for flexible income opportunities? Join Fixy - South Africa's premier IT support...