Account Manager

Found in: Talent ZA 2A C2 - 3 weeks ago

Cape Town, South Africa Service Solutions Full time

Our client is seeking a dynamic and customer-oriented individual to join our team as an Account Manager. As an Account Manager, you will play a crucial role in maintaining and nurturing relationships with our valued clients. You will be responsible for ensuring client satisfaction, promoting our products and services, and driving business growth.

Responsibilities:

  • Oversee the smooth running of assigned accounts, including financial aspects and resolution of operational issues.
  • Conduct regular client visits to establish and maintain strong relationships.
  • To manage assigned accounts, addressing customer inquiries and resolving any issues or concerns.
  • Collaborate with internal teams, including sales, Bureau Services, operations, and technical support, to ensure seamless customer experience and effective account management.
  • Identify and pursue opportunities for upselling and cross-selling additional products or services to existing clients.
  • Proactively address any potential account risks and implement strategies to mitigate them.
  • Demonstrate self-motivation and drive to achieve targets and exceed expectations.
  • Pay meticulous attention to detail, ensuring accuracy and quality in all aspects of client interactions and account management.

Qualifications and Skills:

  • Previous experience in account management or a related customer facing role is preferred.
  • Excellent communication and presentation skills, both verbal and written.
  • Proven ability to build and maintain strong relationships with clients.
  • A self-motivated individual with a positive attitude and strong interpersonal skills.
  • Demonstrated attention to detail and accuracy in managing client accounts and information.
  • Possess a humble, friendly, and kind demeanor, creating a positive and welcoming atmosphere for clients and colleagues alike.
  • Proficiency in using various software applications and tools for client management and reporting.
  • Valid drivers license and access to own transportation for client visits.

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