Onsite Senior Support Engineer
2 months ago
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Comptia A+, N+ (or CCNA), and Sec+
- Microsoft Certified:
- MS-900 - Microsoft 365 Fundamentals
- AZ-900 - Microsoft Azure Fundamentals
- SC-900 - Microsoft Security, Compliance, and Identity Fundamentals
- MD-102 - Endpoint Administrator
- MS-102 - Microsoft 365 Administrator
- MS-700 - Managing Microsoft Teams
- MS-721 - Collaboration Communications Systems Engineer
- AZ-500 - Microsoft Azure Security Technologies
- Google Workspace Associate Certification
- ITIL Foundation Certification
- Minimum of 10 years of experience in the IT field.
- Minimum of 5 years of experience in IT support and administration.
- Minimum of 3 years of experience in managing teams.
- Proven experience managing Microsoft 365 (SharePoint, Teams, Intune, etc.) environments.
- Proven experience managing Google Workspace environments.
- Strong understanding of IT security and compliance standards.
- Excellent troubleshooting and problem-solving skills.
- Experience managing and leading IT support teams.
- Ability to manage multiple sites and handle complex IT environments.
- Strong communication and interpersonal skills.
- Experience in Stakeholder management.
- IT Service Management:
- Oversee daily IT operations and provide technical support to ensure smooth functioning of all IT systems.
- Manage IT support tickets, prioritize issues, and ensure timely resolution.
- Maintain detailed documentation of IT processes, configurations, and support activities.
- Team Management:
- Supervise and provide guidance to the onsite IT support resource.
- Conduct regular performance reviews and provide feedback for professional development.
- Coordinate with the remote support team to ensure consistent service delivery.
- Microsoft 365 Administration:
- Manage and administer Microsoft 365 services, including SharePoint, Teams, Intune, and Exchange.
- Implement and manage security policies and compliance settings within the MS365 environment.
- Provide support for MS365-related issues and ensure optimal performance.
- Google Workspace Administration:
- Administer and support Google Workspace (formerly G Suite) applications and services.
- Manage user accounts, security settings, and data compliance within Google Workspace.
- Resolve technical issues related to Google Workspace and provide user training as needed.
- Apple Operating Systems:
- Manage and support macOS and iOS devices within the organization.
- Configure and deploy Apple devices using tools such as Apple Business Manager and Mobile Device Management (MDM) solutions
- Provide technical support for macOS and iOS users, addressing issues related to software, hardware, and connectivity.
- Ensure timely updates and patch management for Apple operating systems to maintain security and performance.
- Develop and maintain documentation for Apple device configurations and support procedures.
- Security and Compliance:
- Implement and enforce IT security policies and procedures.
- Conduct regular security assessments and vulnerability scans.
- Ensure compliance with industry standards and regulations (e.g., CIS controls, NIS, ISO27001).
- Manage endpoint security solutions and monitor for potential security threats.
- Multi-Site Management:
- Oversee IT infrastructure and support services across multiple client sites.
- Coordinate site-to-site connectivity, including VPNs and network configurations.
- Ensure consistent IT service delivery and support across all locations.
- Project Management:
- Lead and manage IT projects, including deployments, migrations, and upgrades.
- Coordinate with client stakeholders and internal teams to ensure project success.
- Track project progress, manage budgets, and ensure timely delivery.
- Onsite presence at client locations.
- May require occasional travel between multiple sites.
- May require occasional travel in rural Africa (Passport required)
- Availability for on-call support as needed.
- Two weeks Standby for after-hour support per month.
The client is made up of multiple NPOâs, and the Onsite Senior Support Engineer will be required to visit their sites in rural locations around Africa to assist with their IT setups as needed.
-
Onsite Senior Support Engineer
2 months ago
Cape Town, South Africa Adzuna ZA B C2 Full timeQualifications:Bachelor's degree in Computer Science, Information Technology, or related field.Comptia A+, N+ (or CCNA), and Sec+Microsoft Certified:MS-900 - Microsoft 365 FundamentalsAZ-900 - Microsoft Azure FundamentalsSC-900 - Microsoft Security, Compliance, and Identity FundamentalsMD-102 - Endpoint AdministratorMS-102 - Microsoft 365...
-
Onsite Senior Support Engineer
2 months ago
Cape Town, South Africa Persona Staff Full timeQualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Comptia A+, N+ (or CCNA), and Sec+ Microsoft Certified:MS-900 - Microsoft 365 Fundamentals AZ-900 - Microsoft Azure Fundamentals SC-900 - Microsoft Security, Compliance, and Identity Fundamentals MD-102 - Endpoint Administrator MS-102 - Microsoft 365...
-
Onsite Senior Support Engineer
2 months ago
Cape Town, South Africa Adzuna ZA B C2 Full timeQualifications:Bachelor's degree in Computer Science, Information Technology, or related field.Comptia A+, N+ (or CCNA), and Sec+Microsoft Certified:MS-900 - Microsoft 365 FundamentalsAZ-900 - Microsoft Azure FundamentalsSC-900 - Microsoft Security, Compliance, and Identity FundamentalsMD-102 - Endpoint AdministratorMS-102 - Microsoft 365...
-
Onsite Support Specialist
4 days ago
Cape Town, Western Cape, South Africa Red Rock Recruitment Full timeJob SummaryWe are seeking a highly skilled and experienced Onsite Support Engineer to join our team at Red Rock Recruitment. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Key ResponsibilitiesOnsite Support: Provide...
-
Onsite Support Engineer
3 days ago
Cape Town, South Africa Numata Full timeIntroduction Onsite Support Engineers provide IT end-user support on various components of an IT environment, including but not limited to, hardware support, software support and network support. Being the first point of contact for clients, you are expected to be professional, helpful and to provide assistance with a sense of urgency, regardless of the...
-
Onsite I.T. Support Engineer
6 days ago
Cape Town, South Africa Red Rock Recruitment Full timeThe position: We require a full-time on-site IT support engineer with their transport. You will be required to provide remote and onsite support to customers, therefore excellent communication and interpersonal skills are essential. You will be expected to manage, maintain and prioritise your workload, good time management skills are crucial. A minimum of 8...
-
Onsite I.T. Support Engineer
4 days ago
Cape Town, South Africa Adzuna ZA B C2 Full timeThe position:We require a full-time on-site IT support engineer with their transport.You will be required to provide remote and onsite support to customers, therefore excellent communication and interpersonal skills are essential.You will be expected to manage, maintain and prioritise your workload, good time management skills are crucial.A minimum of 8...
-
Onsite I.T. Support Engineer
6 days ago
Cape Town, South Africa Red Rock Recruitment Full timeThe position:We require a full-time on-site IT support engineer with their transport.You will be required to provide remote and onsite support to customers, therefore excellent communication and interpersonal skills are essential.You will be expected to manage, maintain and prioritise your workload, good time management skills are crucial.A minimum of 8...
-
Team Leader, Onsite Engineering
3 months ago
Cape Town, South Africa CDW Full time**Description** **ABOUT CDW** CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States. Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates. With the breadth of...
-
Onsite Engineer
3 months ago
Cape Town, South Africa Plus1X Solutions (Pty) Ltd Full time+Onex is seeking a skilled Onsite Engineer with expertise in Microsoft Azure to join our dynamic team. The ideal candidate will be responsible Receiving, logging, validating, and diagnosing client requests, on full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms and processes.Experience...
-
Onsite Engineer
3 months ago
Cape Town, South Africa Plus 1x Full time+Onex is seeking a skilled Onsite Engineer with expertise in Microsoft Azure to join our dynamic team. The ideal candidate will be responsible Receiving, logging, validating, and diagnosing client requests, on full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms and processes.Experience...
-
Onsite IT Support Manager
2 months ago
Cape Town, South Africa Persona Staff Full timeQualifications: Bachelor's degree in Computer Science, Information Technology, or related field. Comptia A+, N+ (or CCNA), and Sec+ Microsoft Certified:MS-900 - Microsoft 365 Fundamentals AZ-900 - Microsoft Azure Fundamentals SC-900 - Microsoft Security, Compliance, and Identity Fundamentals MD-102 - Endpoint Administrator MS-102 - Microsoft 365...
-
Onsite Customer Support Technician
3 months ago
Cape Town, South Africa Armstrong Appointments Full timeCape Town - Posted 5 hours ago **Onsite Customer Support Technician** **Purpose** The Onsite Customer Support Technician is responsible for providing technical support to a designated customer on-site and ensuring the efficient resolution of all support tickets **Key Responsibilities** **Technical Support**: Providing on-site technical support to the...
-
Third Line Support Engineer
1 month ago
Cape Town, South Africa Uptime Solutions Ltd Full time3rd Line Engineers – Escalations / Projects – Hybrid - Remote @Uptime currently have openings for experienced 3rd Line support engineers to join our growing team of Tech Engineers. The roles involves working with a US based MSP and requires strong experience of not only being a senior escalation point but also playing a lead role in projects – O365...
-
Third Line Support Engineer
1 month ago
Cape Town, South Africa Uptime Solutions Ltd Full time3rd Line Engineers – Escalations / Projects – Hybrid - Remote @Uptime currently have openings for experienced 3rd Line support engineers to join our growing team of Tech Engineers. The roles involves working with a US based MSP and requires strong experience of not only being a senior escalation point but also playing a lead role in projects – O365...
-
Onsite Customer Support Technician
1 month ago
Cape Town, South Africa Adzuna ZA B C2 Full timeQualifications and Education Requirements:1-3 years of experience in the industryCompTIA A+ (or equivalent)CompTIA Network+ (or equivalent)Microsoft Certifications:Fundamentals (900s)Preferred Skills:Microsoft Office DesktopServerAzureOneDriveSharePointKey ResponsibilitiesTechnical Support:Providing on-site technical support to the designated customer,...
-
Onsite Customer Support Technician
1 month ago
Cape Town, South Africa Persona Staff Full timeQualifications and Education Requirements: 1-3 years of experience in the industry CompTIA A+ (or equivalent) CompTIA Network+ (or equivalent) Microsoft Certifications:Fundamentals (900s) Preferred Skills:Microsoft Office Desktop Server Azure OneDrive SharePoint Key Responsibilities Technical Support: Providing on-site technical support to the...
-
Onsite Customer Support Technician
4 weeks ago
Cape Town, South Africa Persona Staff Full timeQualifications and Educational Requirements:1-3 years of experience in the industryCompTIA A+ (or equivalent)CompTIA Network+ (or equivalent)Microsoft Certifications:Fundamentals (900âs)Preferred Skills:Microsoft Office DesktopServerAzureOneDriveSharePointKey ResponsibilitiesTechnical Support:Providing on-site technical support to the designated...
-
Onsite Customer Support Technician
4 weeks ago
Cape Town, South Africa Persona Staff Full timeQualifications and Educational Requirements: 1-3 years of experience in the industry CompTIA A+ (or equivalent) CompTIA Network+ (or equivalent) Microsoft Certifications:Fundamentals (900âs) Preferred Skills:Microsoft Office Desktop Server Azure OneDrive SharePoint Key Responsibilities Technical Support: Providing on-site technical support to...
-
Onsite Customer Support Technician
3 weeks ago
Cape Town, South Africa Persona Staff Full timeQualifications and Education Requirements: 1-3 years of experience in the industry CompTIA A+ (or equivalent) CompTIA Network+ (or equivalent) Microsoft Certifications:Fundamentals (900âs) Preferred Skills:Microsoft Office Desktop Server Azure OneDrive SharePoint Key Responsibilities Technical Support: Providing on-site technical support to the...