Travel Operations Coordinator

2 weeks ago

Johannesburg, South Africa The Legends Agency Full time

Travel Operations Coordinator (TOC)Be the driving force behind seamless incentive travel operations and team coordinationJohannesburg | R40,000 - R60,000 per month | 8:00 - 17:00About Our ClientOur client is a well-established incentive travel and events business, known for delivering exceptional global experiences that inspire and motivate. With a reputation for creativity, precision, and service excellence, they pride themselves on a people-first culture where collaboration, innovation, and attention to detail set them apart. Joining this team means being part of a dynamic environment where your contribution directly shapes client success and team performance.The Role: Travel Operations Coordinator (TOC)As the Travel Operations Coordinator, you will act as the operational hub of the travel teambalancing account management, coordination, and team mentorship. You'll personally manage a select portfolio of high-value files, oversee processes to ensure consistent standards, and support the Executive Director in driving team development, culture, and performance. This role is key to ensuring operational excellence, financial integrity, and exceptional client experiences.Key ResponsibilitiesManage 5+ years of incentive travel or event operations experience, including personal responsibility for high-value client filesPersonally oversee up to two large-scale operational files, supported by junior team membersLead new business quotations, proposals, and client presentations alongside sales and leadershipImplement and monitor operational processes, ensuring alignment and consistency across the teamDrive file margin management, maintaining a minimum delivery level of 14%Mentor junior staff, supporting their development roadmaps, feedback sessions, and performance reviewsOversee vendor negotiations and stakeholder management across airlines, hotels, DMCs, and partnersSupport team meetings, quarterly goal-setting, and ad hoc projects directed by the Executive DirectorAbout You5+ years experience in incentive travel, events, or travel operations with direct client account managementProven track record in project management, budgeting, and multi-vendor coordinationStrong financial acumen with experience in cost control, ROI management, and margin trackingExcellent communicator with the ability to present persuasively in both written and verbal formatsEmpathetic, detail-oriented, calm under pressure, and proactive in solving challengesFlexible and adaptable, with strong cultural awareness and sensitivity to global contextsTechnology-savvy with experience in travel management software, CRMs, budgeting, and presentation toolsNatural leader with the ability to motivate teams, mentor juniors, and foster collaboration

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