Retail Sales Associate – Firgrove

1 month ago


Cape Town, South Africa West Coast Personnel Full time

Retail Sales Associate Firgrove - Industry FMCG

Salary R 15 000.00 pm

Working hours from Monday to Friday, 08:00 17:00

My client has a career opportunity for a self-motivated and customer service-oriented Sales Associate. You will supervise the operational and organizational standards of the store, monitoring inventory levels, improve customer satisfaction and meet monthly sales goals.

Responsibilities

  • Tracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packed.
  • Communicate expected delivery dates and follow up with customers to ensure content delivery.
  • Manage the day-to-day operations for the Store and Online
  • Assist with delivery routings for Online
  • Check and manage adequate stock levels for the store and Online.
  • Manage shop with all incoming calls and walk in customers
  • Assist with regular stock takes in store
  • Assist when required with processing and track online orders from back end to automatic sales order to invoice.
  • Ensure all orders are packed timeously.
  • Ensure paperwork is completed correctly
  • Follow up immediately on customer queries and complaints, resolve through excellent customer service.
  • Consistently meet the stores sales goals
  • Assess customer needs and provide assistance and information on product features
  • Assist all customers in the store and answer their queries
  • Achieve stores sales targets on a monthly, quarterly and yearly basis
  • Ensure stock is presentable, within consumable dates and the store is clean and presentable at all times
  • Remain knowledgeable on products offered and discuss available options
  • Process point of sale purchases
  • Handle return of products
  • Comply with inventory control procedures
  • Suggest ways to improve sales (e.g. planning marketing activities, changing store designs etc)

Requirements & Character profile

  • Proven retail experience
  • Minimum Matric with mathematics
  • Hands on experience with point of sale would be advantageous
  • Familiar with inventory procedures and stock take
  • Computer literate (MS Word, Excel, Outlook)
  • Positive and enthusiastic with a pleasant, calm and professional disposition
  • Excellent communications and interpersonal skills
  • Friendly and energetic personality with customer service focus
  • Ability to perform under pressure and address customer complaints in a timely manner
  • Ability to work independently and within a team

Application Process: Suitable Candidates to submit CV and a recent photograph. If not contacted within 2 weeks, consider application unsuccessful.



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