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Warranty Clerk

2 months ago

City of Johannesburg Metropolitan Municipality, South Africa WestLine Staffing Solutions Full time
Our client a wellestablished automotive company based in Johannesburg is seeking a Warranty Clerk who will be responsible for managing warranty claims in accordance with industry regulations and standards. The successful candidate will have a strong background in the automotive industry and possess exceptional skills in warranty administration to support the growth and success of the organization.

Purpose of the Job:

The Warranty Clerk is responsible for maintaining warranty records and processing warranty claims. This role involves working with customers vendors and other departments to resolve warranty issues. Additional duties include preparing reports handling customer inquiries and providing administrative support to the department. The Warranty Clerk will also stand in for the Service Advisor when required.

Duties:

Processing of Warranty Claims:

  • Process all warranty paperwork to ensure proper documentation for submission to the OEM/factory/distributor.
  • Verify criteria required by OEM/factory or distributor.
  • Reconcile all warranty receivables with payments through the appropriate systems.
  • Resubmit all rejected claims within 24 hours or receive authorization to write them off (in writing).
  • Follow up on outstanding claims; ensure no outstanding claims are older than 5 days without action and a communication plan in place (in writing).

Disposal of Parts:

  • Track warranty parts by tagging with repair order number date of replacement and date of disposal.
  • Manage the warranty store in accordance with OEM standards.
  • Arrange for parts to be returned to the OEM/factory/distributor where required or prepare documentation for destruction within dealershipagreed timelines.

Compliance and Record Keeping:

  • File and maintain all service records as required by the OEM/factory/distributor.
  • Stay informed of all factory recalls and bulletins.

Communication Reporting and Support:

  • Assist with allocated duties to support the After Sales Department as necessary.
  • Maintain communication with dealership staff customers OEM/factory and/or distributor to resolve queries.
  • Compile and submit weekly reports of outstanding warranty claims.
  • Compile and submit monthly reports of outstanding warranty claims.
Apply:

If you meet the above requirements and find interest in this position please email your CV to . Only candidates that meet the criteria will be shortlisted and contacted. If you have not heard from us within 14 days from submission of your CV to us you can assume you have not been successful. Only candidates with Automotive industry experience will be considered and contacted unless otherwise stipulated.

Dont miss this opportunity to join a dynamic team Contact Angelique for further information at .

Requirements5 years experience in a similar role as Warranty Clerk
Knowledge of analysis and report writing
Computer literate
Valid driver s license