Process Analyst

Found in: Talent ZA 2A C2 - 3 weeks ago


Midrand, South Africa A 1L Realization (Pty) Ltd Full time
This role determines and documents business requirements. Works with design & implementation staff to assist with the design and implementation of solutions within constraints. The incumbent is individually accountable for achieving results through own efforts.

Key responsibilities will include amongst others:
  • Create process documentation/workflows, Standard Operating Procedures (SOP).
  • Gather and process data through interviewing of stakeholders and observations.
  • Collect and document business requirements for process improvement and automation efforts.
  • Facilitate process/workflow sessions in order to collaborate on process improvements, automation capabilities.
  • Review information and trends to ensure that the output of processes is achieved and that they are meeting agreed-upon service levels.
  • Conduct assessments against the process activities to highlight areas of improvement or concerns.
  • Identify issues and risks.
  • Communicate inconsistencies and areas for improvement to management.
  • Participate in the problem resolution.
  • Manage and deliver Continuous Improvement projects.
  • Manage process change (Change Management).
  • Monitor and measure process performance including adherence and efficiency.
  • Operate in both a technical and commercial environment.
Qualifications and Experience required:
  • Bachelor's Degree in Business, Economics, Accounting, or similar (preferred).
  • 5+ Years' experience as a Business Process Analyst or in a similar role.
  • Experience using established Continuous Improvement methodology (e.g., LEAN, Six Sigma) essential.
  • Advanced understanding of business functions, workflows, and processes.


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