Specialist: Process Analyst

2 weeks ago


Midrand, South Africa Vodafone Full time

**Role purpose**:
Process Analysis: Conduct comprehensive analysis of current business processes within Vodacom identifying pain points, bottlenecks, and areas of improvement. identify opportunities for digitisation using various technologies, which include, but not limited to Robotics Process Automation, Natural Language Understanding, Optical Character Recognition etc
Process Mapping: Create detailed process maps, flowcharts, and diagrams to visualize the existing processes and their interdependencies.
Process Optimization: Identify opportunities for process optimization, efficiency gains, and automation to drive cost reduction and improve service delivery.
Data Analysis: Collect and analyse data to measure process performance, identify trends, and make data-driven recommendations for process improvements.
Process Documentation: Document existing processes, including standard operating procedures (SOPs), process guidelines, and performance metrics.
Stakeholder Collaboration: Collaborate with cross-functional teams, including operations, IT, customer service, and marketing, to gather insights and develop solutions that align with business objectives.
Continuous Improvement: Proactively identify areas for continuous improvement and drive initiatives to implement best practices, industry standards, and innovative process methodologies.
Change Management: Support change management efforts by providing expertise and guidance during process redesign and implementation phases.

**Your responsibilities will include**:
Create end-to-end map in visual representations of the process a customer or prospect goes through to achieve a goal within our company.
Create business process maps of the activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined.
Mapping of as-is versus to-be processes.
Compiling technical reports
Managing the conceptual process design
Hosting process presentations to stakeholders
Coordinating and leading the process design workshops with cross functional business units
Participate in design, development, deployment, testing and configuration of the demos of automated processes.

**Skills**:Strong knowledge of business process modelling with exposure to business processes modelling.
Ability to run design-thinking workshop for process re
- engineering and process optimization.
Process development.
Ability to build business case for digitisation

**Technical / professional qualifications**:
Bachelor’s Degree in Commerce or Information Technology; Engineering degrees will be considered with demonstrated Process Engineering experience.

**Core competencies, knowledge, and experience**:
RPA and AI hands on experience
At least 2 - 3 end-to-end implementations.
Strong interpersonal and communication skills are required.
Ability to influence and get stakeholder buy-in
Analytical thinker with interpersonal skills

Closing date for Applications**:14 July 2023**

The base location for this role is, **Vodacom Campus, Midrand.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.


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