Service Manager Development

5 days ago


Johannesburg, South Africa Oxyon Human Capital Solutions Full time

DutiesDevelopment of training and development plans for service technicians and trainers with clear budget requirements and timelinesBusiness strategy for Academy with Capex requirements and return on investmentsPreparation of technicians/trainers together with Dispatcher before they attend an intervention.Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the techniciansDevelop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.Issue, audit and record all tools required by the techniciansAssist the Safety Office in selecting and issuing appropriate PPE and clothing for Service TechniciansFacilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to, transducer and tool return, outstanding S&T’s, service reports, timesheets and reason for exit.Personal Time Off (leave) managementAttend to Standby Support as per the Standby Procedure.Performance and functional management for their allocated Service Technicians/Trainers, including relevant feedback to Stakeholders.Active involvement in the hiring of all new staff within their team.Collaborative engagement with Dispatchers and PM’s regarding the allocation and utilization of KSA technicians, which will allow for broader skills development.Proactive participation in personal development along with direct line managerExperience & Qualification Requirements:National or Technical Diploma in Mechanical or Electrical with a Trade CertificateTeam management experience for a minimum of 5 years with a team of 10 or more peopleTechnical knowledge of machinery within the packaging or beverage industrySAP experienceMS OfficeStrong communication and relationship management skillsAdvantageous12 years technical experience in the Packaging or Beverage industryProven track record of personnel development, and exposure to Apprenticeship ProgramsInterpersonal and negotiation skillsCustomer orientated and able to drive and adapt to changeSense of urgency and analytical problem-solving skills (root cause analysis)Basic Project Management experience 



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