Assistant General Manager

Duties: Front Office:Ensure smooth operation of the reception areaEnsure guests are greeted, welcome drinks, checked in, assisted with their luggage, and shown to their roomsEnsure that guests activities are booked and that their requests are met and exceeded.Try to anticipate a guest need before they askEnsure reservations information is recorded correctly and responded to timeouslyEnsure effective communication regarding guests between departmentsEnsure accurate financial recording of all guest expenses and that guest bills are accurate.Ensure effective and speedy check out procedures are followed with luggage assistance.Ensure all front of house areas are clean, sanitised and tidy at all times.Handling complaints and oversee the service recovery procedures.Meet and greet and looking after VIP guests and site inspections/educational visits.Monitor implementation of an effective keys control system for areas relevant to the Operational departments, ensuring safety and security of residents, equipment, and supplies. Food & Beverage:Ensure efficient operations of Food & Beverage department, high levels of service and exceeding guest expectations.Work with Chef and Kitchen team to produce a food offering that is reflective of hotels direction and 5* offering.Working with guests on events at the hotelInteract with guests during meal times.Ensure accurate guest billing and financial recording.Manage food and beverage inventories, including operating supplies. Housekeeping:Keen eye for detail. Making sure that the hotel is always well presented. This includes checking all back of house areas, staff canteen, toilets.Ensure that rooms are serviced to a high standard.Ensure all front of house areas are always clean andLaundry and storeroom checksMaintain housekeeping operationsDaily checks of rooms and suitesChecking stock levels of chemicals, guest amenities and linen Maintenance:Monitoring and following up on outstanding urgent maintenance issues.Logging maintenance work and following up that works are complete. Health & Safety:Ensuring monthly health & safety audits are completed, hold monthly meetings with committee and areas of concern actioned, minutes filed. Human Resources:Assisting with HR issues, staff files, logging informationEnsure all Employee take on procedures are followed and reported to HR.Assist with recruiting, training and supervising staff, learners, and casualsUpdate all staff files where necessary and send updates to HR. Administration:Ensure full compliance to Hotel operating controls, SOPs, policies, procedures, and service standards.Overseeing and working closely with department heads on a daily basis.Monitor and control costs and budgets monthlyManage effective and efficient rostering of staffEnsure accurate and timeous submission of all reports and administrative work.Ensure effective communication between Reservations and Front Office and other departmentsEmployment Equity minutes documented and filed. Requirements: Grade 12Diploma in Hotel Management, or other related fieldsAt least 2+ years of experience in a luxury Hotel Manager roleDemonstrated previous experience in a luxury hospitality environmentAbility to lead the Operational small teamsExperienced in overseeing and directing a small teamExperienced in motivating and guiding Operational small team membersCompetent in correctly ensuring policies, processes and standards are implemented and applied in the Operational teamAbility to improve Operational service effectiveness and efficiencyAbility to monitor and ensure compliance with health, safety, security, and other legal requirements in Operational teamsProficiency in Microsoft Office, Opera & ESSAbility to interpret and implement operational direction for the departments to support organisational aimsAbility to influence leadership and team membersAbility to implement change at a basic level and support people through times of transitionAbility to focus intently on ensuring consistent high-quality personalised serviceHigh levels of verbal abilityAbility to correctly communicate detailed information and instruction to others