Assistant Store Manager

1 week ago

Dolphin Coast KwaZuluNatal, South Africa 5aa93d0f-7273-481d-9ebf-fd5c8e4c69eb Full time R120 000 - R180 000 per year

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country's urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

Duties and responsibilities include training staff, managing inventory, ensuring a safe, clean and aesthetically pleasing store environment and assisting customers. As well as promptly address and resolve customer complaints and any staff issues.

KEY AREAS OF RESPONSIBILITY

Customer Service Leadership

  • Lead the sales team through example and ensuring meeting of personal and company sales targets - UPT, ATV and Turnover
  • Performs and supports the team in delivering excellent customer service
  • Floor presence, floor supervision, allocating team members as per zoning guide and supervising floor operations

Visual Merchandising

  • Implementing merchandising as per guidelines and submitting VM pictures on a weekly
  • Conducting regular VM walks throughout the day, ensuring product is tagged, hanging correctly, steamed, priced and replenished sufficiently for trade
  • Continuous self and team training and assessment of visual merchandising of the store

Inventory Control

  • Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging, steaming and pricing product, and capturing the stock on the system
  • Ensure stockroom is maintained and organized according to standards, stock positioned in order to expedite replenishment timeously
  • Conduct weekly and monthly stock counts and stock takes accordingly, verify and submit accurate count reports
  • Actively implement, practice and supervise risk control measures to help alleviate losses to the company

Supervising Daily Operations

  • Manage time and attendance, Follow and implement opening and closing procedures accordingly
  • Maintain all daily requirements, POS operation, Cash up, cash drop, time and attendance and general housekeeping
  • Process refunds and exchanges according to company policy, escalate and inform OPS where necessary

SKILLS AND PERSONAL ATTRIBUTES

  • Matric certificate compulsory
  • Bachelor's degree ideal
  • 1 – 2 years' experience working in a retail environment in a managerial role.
  • Strong leadership and customer management abilities.
  • Customer service-oriented with in-depth knowledge of basic business management processes.
  • Excellent communication and interpersonal skills.

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