Switchboard Operator

Found in: Talent ZA 2A C2 - 2 weeks ago


Cape Town, South Africa HR Genie Full time

This highly acclaimed Hotel prides itself on being a respected & progressive employer brand, celebrated for our investment in employee wellness, the broader community & the environment.

We are looking to recruit a Switchboard Operator who is an inspiring, empowering and results orientated leader with a passion for service excellence whilst maintaining standards and meeting or exceeding goals.

Key responsibilities will include:

  • Ensure the smooth running of the shift and ensure all tasks are complete by the agreed deadline
  • Ensure all incoming calls are directed to the correct extensions/Departments and assist guests with all outgoing calls
  • Ensure Emergency procedures are adhered to and follow the instructions from the Evacuation Wardens
  • Handle all guests parcels/couriers and ensure they are charged correctly and dispatched
  • Assist with making bookings for restaurants and day tours

Requirements:

  • Hospitality qualification (would be an advantage)
  • Experience in a 4 or 5 star establishment (essential)
  • Must work well in a team
  • Able to work under pressure
  • Must have previous experience with a busy switchboard
  • Strong administration skills
  • Computer literate in a Front Office system, Opera & Fidelio (essential)
  • Above average numeracy skills
  • Voice that is pleasant and easily heard /understood on the telephone
  • Upbeat and sunny personality with a can-do attitude

Competencies:

  • Excellent communication skills with fluency in English
  • Adaptable to change and demonstrates a willingness to learn
  • Highest standards of ethical conduct, i.e. honesty & integrity
  • You must be able to project the Hotels image in a courteous, efficient and helpful manner displaying all round excellence
  • innovative & self motivated & proactive
  • Able to work under pressure & able to work shifts, public holidays & weekends

We offer:

- An empowering work environment.

- A remuneration package including medical aid & retirement benefits.

- 21 working days leave per annum.

- Other company benefits.

- Training and development opportunities


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