Truck Service Advisor

5 days ago

Ermelo, South Africa The Recruitment Guy Full time

Title: Truck Service Advisor

Area: Ermelo

Industry: Automotive Dealership

Ref No.: TRG 2273

Salary: Market related TCTC available/negotiable

Start Date: As soon as possible

We are seeking an experienced TRUCK SERVICE ADVISOR with expertise in the truck, commercial vehicle, or dealership sector for a permanent role in Ermelo. If you are customer-focused, detail-oriented, and thrive in a high-pressure environment, we invite you to join a dynamic team where your skills and experience will be valued.

DUTIES & RESPONSIBILITIES:

  • Serve as the first point of contact at reception, welcoming customers and handling vehicle bookings for repairs and services.
  • Respond to inquiries about service outcomes and coordinate appointments, drop-offs, and pick-ups.
  • Assist with parts sourcing, pricing, and preparing quotes for customer approval.
  • Maintain consistent communication with customers regarding the progress of repairs.
  • Build and nurture relationships with fleet customers to foster repeat business.
  • Handle customer complaints with professionalism, ensuring satisfactory resolution.
  • Manage customer records, ensuring accurate data entry into the dealership system.
  • Perform additional tasks as assigned by the Managing Director or Workshop Manager.

EDUCATION, QUALIFICATION, EXPERIENCE & SKILLS:

  • Minimum 3 years of experience as a Service Advisor in the automotive, truck, or commercial dealership environment.
  • Grade 12/Matric qualification.
  • Valid Drivers License.
  • Must reside in or be willing to relocate to Ermelo.
  • Contactable references are essential.
  • Strong administrative skills with proven experience in a workshop management system.
  • Familiarity with corporate dealerships and handling volume brands.
  • A history of consistently meeting or exceeding targets.

Skills and Attributes:

  • Exceptional customer service and interpersonal abilities.
  • Detail-oriented with excellent organizational and administrative skills.
  • Proficient in Microsoft Office Suite and systems like Pastel, Kerridge, Pinnacle, or similar (advantageous).
  • Ability to thrive in a high-pressure, fast-paced environment.
  • Friendly and service-oriented with a professional demeanor.

Why Join Us?

  • Competitive compensation package with negotiable benefits.
  • Opportunity to grow within a reputable dealership network.
  • Work in a supportive, customer-driven environment.

#TheRecruitmentGuy

#Ermelo

#Mpumalanga

#ServiceAdvisor

#Automotive

#Dealership

#Commercial

#Debtors

#Kerridge

#Pinacle

#Workshop

APPLICATION INSTRUCTIONS

  • We will ONLY consider applications from suitably experienced candidates that meet the requirements of this vacancy.

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