Account Executive

3 weeks ago

Johannesburg, South Africa Select One Full time
Duties will include but not be limited to:
  • Account Executives liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of the company's solutions according to customer needs
  • Be the primary point of contact and build long-term relationships with customers, responsible for effective client communication and conflict resolution
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Ensure the timely and successful delivery of the company's solutions according to customer needs and objectives
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Collecting and analysing data to learn more about customer behaviour. Analysing marketing trends and predictions and researching market conditions to develop sales goals and marketing strategies
  • Demonstrate value through solution selling practices to solve customer pain points. Help develop initiatives to increase customer satisfaction and retention
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Demonstrated competency in determining and analysing customer needs and recommending solutions in a competitive sales environment
  • Identifies opportunities to grow business with existing clients. Develops new business by analysing account potential; initiating, developing, and closing sales; recommending new applications and sales strategies

Requirements:
  • Bachelors degree in information technology, marketing, business, or other related fields
  • Five to eight years working experience as an Account Executive
  • IT / Software or Contact Centre / CX industry experience
  • Have a good understanding of Business processes
  • Having a keen eye for detail and an understanding of budgetary constraints
  • Fluency of digital platforms
  • The ability to work under pressure
  • Strong interpersonal skills. Must be able to negotiate and problem-solve
  • Knowledge of current marketing and advertising trends and best practices
  • Strong leadership and decision-making skills
  • Demonstrable business acumen and a deep understanding of business sales processes
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the
  • organization, including executive and C-level
  • Experience in delivering client-focused solutions based on customer needs
  • Natural relationship builder with integrity, reliability and maturity

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