IT Support Technician

3 weeks ago

Centurion, South Africa Recru-it Full time

Job Purpose SummaryThe IT Support Technician will be responsible for troubleshooting and resolving all IT issues - whether hardware or software-related - and providing feedback within the agreed upon times to the IT Manager, as well as both internal and external stakeholders alike. Primary duties and responsibilities (but not limited to)Troubleshoot and resolve desktop support issuesInstall and configure software, hardware as well as PCs and laptopsMaintenance: Ensure systems are backed upDocument all tasks and dutiesRemote management and supportManage Stakeholder relationships i.e. Suppliers and ISPsProvide first line support with Frequently Asked QuestionsMaintain website, updating product details and Industry news.Develop and maintain the management Reporting application Minimum RequirementsMatric / Grade 12 or equivalent qualification essentialMinimum 3 years relevant experience in a similar roleGood understanding of MS Server software and management thereof.Excellent understanding of MS Office (Word, Excel, PowerPoint, etc.) Skilled requiredUnderstanding of Server software, its implementation and maintenanceKnowledge of Active Directory on MS ServerCreating of Users/Roles in a Domain environmentUnderstanding of TCP/IPStrong Problem solving & Analytical skillsTechnical understanding of IT infrastructuresGood knowledge of PC's/Printers and fault findingCommunication skills (Verbal and Written) Advantageous Skills IT related degree/diploma.Web Development platforms/languages Personal Attributes: You will be expected to have excellent communication skills (both verbal and written), time management skills, self-management skills, be proficient in English, be enthusiastic, committed and dynamic and be able to work within a team environment (but also excel with minimal supervision).Remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstancesTake responsibility for staying up to date with the latest trends and developmentsFollow Best PracticesA high level of attention to detailBe willing and keen to share informationHave a strong sense of integrityBe able to learn and apply new development tools quickly and efficientlyBe able to accept constructive criticism

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