Product Support Technician

10 hours ago

Centurion, Gauteng, South Africa EPIROC Full time R250 000 - R500 000 per year

Mission of the role:

The Product Support Technician provides Level 2 technical support for Epiroc's Digital Safety Solutions, including Collision Avoidance Systems (CAS) and other connected field technologies. This role supports both customers and internal stakeholders by diagnosing and resolving technical issues, analysing device data logs, coordinating warranty evaluations and returns, and assisting with configuration and parameter setups. The technician plays a vital role in ensuring system reliability, product performance, and customer satisfaction across global deployments.

Your Mission:

  • Analyse device data logs to identify faults, anomalies, or performance trends.
  • Coordinate warranty returns and keep customers informed through the process.
  • Support configuration and parameter setup for global teams via remote assistance.
  • Record support cases and resolutions in the ticketing system.
  • Improve support processes and documentation through feedback and findings.
  • Stay current with product updates through regular training.
  • Assist with field deployments or remote diagnostics as required.
  • Adjust working hours to support teams across time zones.

Your Profile:

  • Diploma or degree in Electrical Engineering, Electronics, Information Technology, or a related technical field.
  • 2–4 years of experience in technical support, field service, or electronics troubleshooting
  • Experience with digital safety systems, industrial automation, or mining technology preferred
  • Familiarity with support ticketing systems and customer service workflows
  • Experience in warranty coordination and remote technical assistance is advantageous

Location: Centurion, Pretoria

Closing Date: 26 Nov 2025

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around passionate employees supporting and collaborating with customers in around 150 countries. Learn more

  • Desktop Support Technician

    1 week ago

    Centurion, Gauteng, South Africa Quick2Start Full time R55 000 - R70 000 per year

    Join SilverBird BPO, a dynamic and growing company in the Business Consulting and Services industry, as a Desktop Support Technician. Located in South Africa, our team of 11-50 employees is dedicated to delivering exceptional service and innovative solutions to our clients. In this role, you will be responsible for providing technical support and...

  • IT Technician

    2 weeks ago

    Centurion, Gauteng, South Africa Spoor & Fisher Full time R180 000 - R250 000 per year

    We are looking for a skilled IT Support Technician with 2-3 years of desktop support experience to provide first- and second-line support, manage hardware/software setups, and ensure smooth operation of end-user systems and IT infrastructure. The ideal candidate will have an IT-related qualification, strong troubleshooting skills, and be comfortable working...

  • Automotive Technical Support Engineer

    2 weeks ago

    Centurion, Gauteng, South Africa GP Strategies Career Site Full time R90 000 - R120 000 per year

    We're looking for a Level 4 Technician to join the team as a Technical Support Engineer to provide dealers with prompt and accurate diagnostic information to support vehicle repair.It's an onsite role, based at our client's site in Irene, Centurion, 0178.Responsibilities include:Record electronically all details of cases and interactions to support quality /...

  • Automotive Technical Support Engineer

    2 weeks ago

    Centurion, Gauteng, South Africa GP Strategies Full time R900 000 - R1 200 000 per year

    We're looking for a Level 4 Technician to join the team as a Technical Support Engineer to provide dealers with prompt and accurate diagnostic information to support vehicle repair.It's an onsite role, based at our client's site in Irene, Centurion, 0178.Responsibilities include:Record electronically all details of cases and interactions to support quality /...

  • Electrical Maintenance Technician

    1 week ago

    Centurion, Gauteng, South Africa Profession Hub Full time R540 000 - R1 020 000 per year

    Our client is searching for a Electrical Maintenance Technician to join their team in SamrandJob SummaryThe Maintenance Technician will be responsible for ensuring the efficient operation, maintenance, and repair of all electrical and electromechanical systems within the manufacturing facility. The successful candidate will support production by performing...

  • 1993 - Technician - Software

    2 weeks ago

    Centurion, Gauteng, South Africa CTRACK Full time R250 000 - R500 000 per year

    We are hiring Technician - SoftwareThe Technician - Software is responsible for the installation, maintenance, troubleshooting, and support of software systems and applications within the organization. This role ensures software operates efficiently, resolves technical issues promptly, and provides technical assistance and training to end-users to maximize...

  • ICT Support Lead

    1 week ago

    Centurion, Gauteng, South Africa Stowe Holdings (Pty) Ltd. Full time R216 000 - R240 000 per year

    Job Title: ICT Support LeadDepartment: Information and Communications Technology (ICT)Location: CenturionReports to: ICT ManagerOverview:The ICT Support Lead is responsible for leading and coordinating a team of ICT Support Technicians in their daily support activities. This role involves actively contributing to support activities, such as installing,...

  • MLB Product Support Engineer

    11 hours ago

    Centurion, Gauteng, South Africa Metso Full time

    Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Field Service Technician

    1 week ago

    Centurion, Gauteng, South Africa d4f79093-885b-45db-b1f5-c3e021145cee Full time R80 000 - R120 000 per year

    Company DescriptionPrecision Control (Pty) Ltd specializes in the sales and after-sales support of inspection equipment for the food, pharmaceutical, and beverage industries. The company's mission is to provide reliable and practical solutions tailored to meet the specific requirements and applications of its customers. Precision Control is dedicated to...

  • Qualified Electronic Technician

    2 weeks ago

    Centurion, Gauteng, South Africa Epiroc Full time R400 000 - R600 000 per year

    Mission of the role:Join us a Qualified Electronic Technician. You will play a key role in efficiently testing PCBs, components and products to assure that the items comply with our high-quality standards. Additionally, this role will require the repairs and fault-finding of PCBs and products as well as working with different departments and people towards a...