Portuguese-speaking Support Consultant

4 weeks ago


Cape Town, South Africa HR Genie Full time

Our client is seeking a fluent Angolan Portuguese-speaking candidate to provide customer service and support within a fast-paced business environment. The role focuses on handling inquiries, offering light coaching, and ensuring positive member experiences, with some administrative support for the teams operations.

Key Responsibilities
  • Respond to inquiries promptly, delivering excellent customer service.
  • Support the division through light administrative tasks and member follow-ups.
  • Communicate updates and resources clearly to assist members in achieving their goals.
  • Ensure all interactions are positive, professional, and solutions-oriented.
Desired Experience & Qualification
  • Grade 12 or equivalent.
  • Relevant diploma or degree preferred.
  • Fluent in Angolan Portuguese and English, with strong verbal and written communication skills in both languages.
  • 2-3 years of experience in customer service, business development, or a related field.
Competencies
  • Exceptional communication and interpersonal abilities.
  • Ability to build rapport and maintain professional relationships.
  • Goal-oriented with a positive and proactive mindset.
  • Adaptable, self-aware, and able to manage multiple priorities effectively.
  • Capable of working independently while providing support and assistance as needed.


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