Arabic Customer Service Host

1 week ago

Cape Town, South Africa Digital Outsource Services Full time

The Department:

Our foreign customer service teams consist of specialist hosts who have knowledge and understanding of the customers within their specific regions. These highly skilled and professionally trained hosts deliver customer service in multiple foreign languages. German, Italian, French, Swedish, Finnish, Spanish and Portuguese are among some of the many languages we sustain.

Purpose of the Role:

This is a very exciting role within the growing Customer Support Department at Digital Outsource Services. Operating within the E-commerce industry, we provide excellent services to our international clients and their businesses. The core element of Digital Outsource Services are our people, as we recognize that the employees are the driving force of the business, hence we ensure that we employ individuals with high potential allowing them to develop their career and themselves within the business. We are an international company with offices in London, Portugal, Cape Town and Malta.

We have over 1 800 multi-national employees as we provide services in the European Region and Canada. The diverse nature and culture of the company gives us the edge in a highly competitive market. Due to the geographical locations, we service, please note that this position entails shift work based on the 24 / 7 operational requirements of the organization and its clients.

Duties include, but not limited to:

  • Responding to customer queries by telephone, email and online chats in Arabic Language

  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment

  • Processing pertinent information into relevant databases

  • Customer relationship building & management

  • Problem solving tasks during shift

  • Handling and taking full responsibility for customer related queries

  • Performing extra tasks given by managers / shift supervisors as required

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

Essential Criteria:

  • Arabic as home/first language essential

  • Fluent in English; able to communicate effectively (read, write and speak fluently)

  • Valid work/residence permit for South Africa or Ceuta, Spain

  • Be available for shift rotations

  • Completed high school qualification

  • 2 years work experience post qualification

Desirable Criteria:

  • Be in a possession of a degree or a diploma

Person Specifications:

  • Adaptability / Flexibility

  • Team Orientation

  • Interpersonal Skills

  • Effectiveness & Delivery

  • Planning & Organizing

  • Problem Solving

  • Time Management

  • Customer Focus

  • Customer Orientation

  • Stress Tolerance

Link to apply:

  • Arabic Customer Service Host

    2 weeks ago

    Cape Town, Western Cape, South Africa Language Recruiters Full time

    Job DescriptionJoin Our client's vibrant Customer Support Department as an Arabic speaking Customer Service Host in Cape Town who is a dynamic player in the E-commerce industry. They deliver exceptional services to their international clients and their client's businesses. At the heart of our client are its people, as the organization believes its employees...

  • Arabic Customer Service Host

    3 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    Job DescriptionJoin Our client’s vibrant Customer Support Department as an Arabic speaking Customer Service Host in Cape Town who is a dynamic player in the E-commerce industry. They deliver exceptional services to their international clients and their client’s businesses. At the heart of our client are its people, as the organization believes its...

  • Arabic Customer Service Host

    2 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    Join Our client’s vibrant Customer Support Department as an Arabic speaking Customer Service Host in Cape Town who is a dynamic player in the E-commerce industry. They deliver exceptional services to their international clients and their client’s businesses. At the heart of our client are its people, as the organization believes its employees drive its...

  • Arabic speaking Customer Service Host

    1 week ago

    Cape Town, South Africa Initiate International Full time

    Join our client’s vibrant Customer Support Department as an Arabic speaking Customer Service Host in Cape Town, South Africa who is a dynamic player in the E-commerce industry. They deliver exceptional services to their international clients and their client’s businesses. At the heart of our client are its people, as the organization believes its...

  • Arabic Speaking Customer Service Host Cape Town

    2 weeks ago

    Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Our client is a proud partner for a leading online sports brand worldwide. Based in Cape Town with offices in London and Portugal, they provide market-leading services to our international client base, while successfully managing, supporting and promoting established online gaming brands. From digital marketing, software development and business intelligence...

  • Property Host

    2 weeks ago

    Cape Town, South Africa Host Agents Full time

    **Property Host - (Cape Town CBD)** HostAgents is an established short-term rental agency with its head office in Cape Town. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals around South Africa. We would like to welcome an experienced Host to join our growing team with the purpose of managing our Cape Town property...

  • Property Host

    1 week ago

    Cape Town, South Africa Host Agents Full time

    We would like to welcome an experienced Property Host to join our growing team in our Hangklip, Rooi Els, Bettys Bay, Keinmond & Arrabelle area. You will manage the day-to-day running of our properties and ensure our guests have a positive, memorable experience and stay with us. This position will ideally suit someone with the ability to self-manage, who...

  • Property Host

    2 weeks ago

    Cape Town, Western Cape, South Africa Host Agents Full time

    We would like to welcome an experienced Property Host to join our growing team in our Hangklip, Rooi Els, Bettys Bay, Keinmond & Arrabelle area.You will manage the day-to-day running of our properties and ensure our guests have a positive, memorable experience and stay with us.This position will ideally suit someone with the ability to self-manage, who has...

  • Property Host Manager

    2 days ago

    Cape Town, South Africa Host Agents Full time

    Host Agents is an established short-term rental agency with its head office in Cape Town. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals around South Africa. We would like to welcome an experienced Host to join our growing team with the purpose of managing our Cape Town property portfolio, maximizing income,...

  • Property Host Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Host Agents Full time

    Host Agents is an established short-term rental agency with its head office in Cape Town. Our proactive and dynamic team manages a growing portfolio of short-term holiday rentals around South Africa.We would like to welcome an experienced Host to join our growing team with the purpose of managing our Cape Town property portfolio, maximizing income, securing...

  • Arabic Customer Service Consultant

    1 week ago

    Cape Town, South Africa Jai Search Consultancy Full time

    **Essential Criteria**: - Speak read and write **Arabic together with English** **Duties include, but not limited to**: - Handling and taking full responsibility for customer related queries **Benefits**: - Health insurance benefit (Paid for by the Company) **Location**: - Home based/ Remote **Salary**: R20 000,00 - R22 000,00 per month

  • Arabic Speaking Customer Service Agent

    2 weeks ago

    Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Arabic Speaking Customer Service Agent

    2 weeks ago

    Cape Town, South Africa Surgo Full time

    **Surgo (PTY) Ltd** is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working...

  • Arabic Speaking Customer Service

    4 weeks ago

    Cape Town, South Africa Barrett's Recruitment Workhouse Full time

    **Purpose of the Role**: This is a very exciting role within the growing Customer Support Department Operating within the E-commerce industry, This is an international company with offices in London, Portugal, Cape Town and Malta. They have over 1 800 multi-national employees as we provide services in the European Region and Canada. The diverse nature and...

  • Arabic Customer Service Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    Essential Criteria: Speak read and write Arabic together with EnglishDuties include, but not limited to:Handling and taking full responsibility for customer related queriesBenefits: Health insurance benefit (Paid for by the Company)Location: Home based/ RemoteSalary: R20 000,00 - R22 000,00 per month

  • Customer Support Analyst

    4 weeks ago

    Cape Town, South Africa DigiCert, Inc. Full time

    **Customer Support Analyst (Arabic Speaker)**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even...

  • Arabic Speaking Customer Service

    2 weeks ago

    Cape Town, Western Cape, South Africa Barrett's Recruitment Workhouse Full time

    Purpose of the Role:This is a very exciting role within the growing Customer Support Department Operating within the E-commerce industry, This is an international company with offices in London, Portugal, Cape Town and Malta. They have over 1 800 multi-national employees as we provide services in the European Region and Canada. The diverse nature and culture...

  • Spanish Customer Service Host

    2 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    This exciting role as the Spanish speaking Customer Service Host in Cape Town, South Africa in the expanding Customer Support Department offers an opportunity to work within the e-commerce industry, providing exceptional services to international clients and their businesses. The core strength of the company lies in its people, recognizing employees as the...

  • Spanish Customer Service Host

    2 weeks ago

    Cape Town, South Africa Language Recruiters Full time

    Job DescriptionThis exciting role as the Spanish speaking Customer Service Host in Cape Town, South Africa in the expanding Customer Support Department offers an opportunity to work within the e-commerce industry, providing exceptional services to international clients and their businesses. The core strength of the company lies in its people, recognizing...

  • Customer Support Analyst

    4 weeks ago

    Cape Town, South Africa DigiCert Full time

    **ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...