Head Of CRM
3 months ago
Planet Fitness is looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.
KPI
Customer Experience and Design
- Leading and driving Customer Experience and Design strategies
- Designing future state customer experience processes, system interfaces and user interfaces
- Optimizing and maintaining current state customer experiences, system interfaces and user interfaces
- Designing and bring to life futurism/Version X on the Planet Play App, Planet Fitness Website and various customer portals
- Designing customer and user journey flows for seamless communication via WhatsApp; SMS; Email; Telephone; Bot and in App Notifications
- Partnering with the Big Data and Bi and the Systems and Apps, managers to drive integration, automation and intelligent system processing across the entire Planet Fitness Technology stack
- Leading & partnering with development resources to deliver future state customer experiences, user interfaces and system interfaces
Future State Customer Journeys and AI
- Lead to Member Customer Journey mapping
- Deriving current and future state Lead to Member Customer Journeys
- Building Customer Journey interfaces and Strategies
- Aligning business and stakeholders on the Customer Journey Strategies
- Embedding AI in every Customer Journey touchpoint
- Modernizing Customer Journey interfaces via AI and BOT technologies
Digital Technology Architecture & Mapping
- Leading and managing development resources to ensure a modern, contemporary and competitive Planet Play App, Website and Portal technologies
- Designing and partnering to craft digital technology architectures
- Partnering with the Big Data and Bi, and the Systems and Apps managers to design integrated architectures
- Engaging with and driving communication partner models that optimizes SMS costs, email costs and/or any 3rd party communication cost
- Ensuring governance via policies and procedures are in place, digital touchpoints are trademarked and Planet Fitness intellectual property is protected at all times
- Ensuring that all digital technologies are protected and secure against cyber crime
SEO, Social Monitoring, NPS, CSAT and Insights
- Designing and implementing a Planet Fitness SEO Strategy
- Providing insights and intelligence from Social Monitoring tools like HootSuite, QConnect, Netbase, Google Analytics, etc. to drive sentiment upliftment, marketing campaigns and social engagement strategies
- Design and report on NPS and CSAT scores to understand customer (lead and member) ratings, perception and satisfaction of the Planet Fitness brand
- Designing and Driving an insights driven framework for investment and reinvestment in Planet Fitnesss Digital footprint
- Designing and maintaining digital personas for Planet Fitnesss lead and member base, that will unlock segmentation, profiling, communication engagement and various other 1:1 customer personalization
Qualifications and requirements.
- A bachelors degree in administration or a related field.
- A minimum of 3 years experience.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
-
Senior CRM Retentions Specialist
3 months ago
Sandton, South Africa Initiate International Full timeAs our client undergoes significant growth, they are seeking a committed CRM Retentions Specialist to join their dynamic team in Johannesburg. Under the leadership of the Head of Retention Marketing, this department plays a vital role in managing and enhancing player engagement, retention, and loyalty.The CRM Retentions Specialist will focus on creating and...
-
Head of CRM
3 months ago
Sandton, South Africa Just Gym Full timeOverview **Reference** HCRM - PF001 **Salary** ZAR/month **Job Location**: - South Africa - Johannesburg Metro - Sandton **Job Type** Permanent **Posted** Monday, September 9, 2024 **Closing date** 27 Sep 2024 21:59 Planet Fitness is looking for an experienced customer relationship manager to be responsible for engaging with key customers by building...
-
Head Of CRM
3 months ago
Sandton, South Africa HR Genie Full timePlanet Fitness is looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships. The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and...
-
Head of Programme: Faculty of Finance and Accounting
6 months ago
Sandton, South Africa The Independent Institute of Education Full timeThe IIE (Pty) Ltd is the registered provider of higher education which is offered through the following educational brands: IIE Vega, IIE Varsity College, IIE Rosebank College and IIE MSA. The Independent Institute of Education’s Central Academic Team (CAT) is responsible for the academic leadership and governance of the work done at the brands while each...
-
Head of Marketing
6 months ago
Sandton, South Africa Candi Solar Full time**Company Profile**: candi is a dedicated solar partner for businesses across Asia and Africa. Combining the international capital of our Swiss-based platform with local expertise in these regions, we’re able to provide a unique offering to this underserved sector. In doing so, we aim to have a big social impact, reduce carbon emissions, create jobs,...
-
Head of Marketing
1 month ago
Sandton, South Africa Core Group Full timeThe Core Group is seeking a dynamic and results-driven Head of Marketing to lead marketing efforts across our Core Computer Business brands. In this senior role, you will develop and implement strategic marketing initiatives that enhance brand visibility, engage customers, and drive business growth.Based in Gauteng and reporting directly to the Core Group...
-
Marketing and Business Development Systems Advisor
6 months ago
Sandton, South Africa Ellahi Consulting Full time**Location: Sandton - Johannesburg** **Salary R556,620 pa CTC** **EDUCATION**: - Grade 12 or equivalent (NQF 4) - Required - Bachelor’s degree with an emphasis on IT, Information Systems or Business plus marketing or law - Required **EXPERIENCE**: - Proven experience (5+ years) in CRM administration, preferably within a legal or professional services...
-
Data Mis Manager
5 months ago
Sandton, South Africa HeadHunters Full time**Reference** - PE002303/VD**Location** - Gauteng, Sandton**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Our client in the Financial Services industry **is seeking to employ an experienced Data and **Management Information Systems (MIS) Manager to their team.** **This role is based in Sandhurst, Johannesburg.** **A wonderful...
-
Academic Operations Administrator
6 months ago
Sandton, South Africa The Independent Institute of Education Full timeThe IIE (Pty) Ltd is the registered provider of higher education which is delivered through the following educational brands: Varsity College, Vega School, Rosebank College and IIEMSA. The Independent Institute of Education’s Central Academic Team (CAT) is responsible for the academic leadership and governance of the work done at the brands while each...
-
Sales Operations Coordinator
1 month ago
Sandton, South Africa Jobted ZA C2 Full timeAbout the role We're looking for a dynamic and highly driven individual to support our Head of Sales Fulfillment and Outbound in delivering success. This individuals responsibilities include: - Manage Sales Fulfilment for all inbound and partnership channels - Manage sales initiatives and campaigns o Manage contracts for unique solutions - Trouble shoot,...
-
Business Development Representative
1 month ago
Sandton, South Africa Talent Sam Full timeKey Responsibilities: - Generate Sales Qualified Meetings: Develop and manage a pipeline to generate new sales opportunities. - Target List Creation: Build and maintain target lists based on Ideal Customer Profile (ICP) accounts, industries, and personas. - Cold Calling: Must love getting on the phone to connect with new business prospects about our...
-
Head of Client Retention
4 weeks ago
Sandton, South Africa HR Outsource Full timeWe are looking for a high performance, hands on, and results driven leader to lead and manage the performance of the Account Management team, ensuring that retention targets are achieved, client experience is managed, and client experience projects are effectively executed. This role requires a strategic thinker with strong leadership skills and a passion...
-
Business Development Representative
1 month ago
Sandton, South Africa Talent Sam Full timeTalent Sam is seeking a highly motivated Business Development Representative to drive sales growth through strategic partnerships and customer engagement. The ideal candidate will have a passion for building and managing sales pipelines, developing target lists, and executing sales experiments.Key Responsibilities:Develop and manage a sales pipeline to...
-
Marketing Manager-new Cars
3 months ago
Sandton, South Africa Scholtz Partners International (Pty) Ltd Full time**Brief description of the vacancy**: The Marketing Manager holds ultimate responsibility for the organisations brand activation, lead campaign management and social media presence and ensures the delivery of a fully integrated marketing strategy for the business as set out by the Head of Marketing. Together with this they need to ensure the...
-
Product Marketing Manager
6 months ago
Sandton, South Africa African Arete Full timeProduct Marketing Manager required for a client. Requirements is as follows - Grade 12 - Bachelor's degree in Marketing, Communications or other relevant field or equivalent experience - 5-7 years in marketing, preferably with experience in eLearning, education, tech, business process outsourcing or general B2B marketing - Digital communications experience...
-
Sales Executive
5 months ago
Sandton, South Africa AT Recruits Full timeJob Title: Healthcare Sales Executive Company: AT Recruits Location: Sandton Central, Gauteng About Us: AT Recruits is a leading international temp staff sourcing Startup specializing in connecting skilled healthcare professionals from South Africa with opportunities in the UK. We are committed to providing exceptional staffing solutions to medical...
-
Sales Operations Coordinator
1 month ago
Sandton, South Africa PMG Recruitment Full timeAbout the role We're looking for a dynamic and highly driven individual to support our Head of Sales Fulfillment and Outbound in delivering success. This individuals responsibilities include:Manage Sales Fulfilment for all inbound and partnership channelsManage sales initiatives and campaigns o Manage contracts for unique solutionsTrouble shoot, escalate and...
-
Academic Advisor
2 weeks ago
Sandton, South Africa The Independent Institute of Education Full time**The IIE’s Schools Central Academic Team has a Foundation Phase Academic Advisor vacancy at the IIE’s offices based in Sandton.** **Reporting To**: The Academic Advisor will report directly to the Academic Head of the School's Division. **Key Purpose Statement**: The incumbent is responsible for implementing and supporting the execution of the Academic...
-
Financial Sales Development Consultant
4 weeks ago
Sandton, South Africa HR Outsource Full timeAbout the role We're looking for young, dynamic, and highly driven individuals to fulfill a specialised role in our Outbound sales division. Individuals will be responsible for researching clients from bases provided, cold calling clients and creating interest, confirming they meet qualifying criteria and pre-approving them, before handing them over to our...
-
Operations Project Manager
7 months ago
Sandton, South Africa The Independent Institute of Education Full timeThe IIE (Pty) Ltd is the registered provider of higher education, which is offered through the following educational brands: IIE Varsity College, Vega, Rosebank College and IIE MSA. The Independent Institute of Education’s Central Academic Team (CAT) is responsible for the academic leadership and governance of the work done at the brands while each brand...