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Service Ambassador

4 weeks ago

City of Johannesburg Metropolitan Municipality, South Africa Virgin Active South Africa Full time
Job title : Service Ambassador - JohannesburgJob Location : Gauteng, JohannesburgDeadline : February 14, 2025Quick Recommended Links
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Your Duties and Responsibilities...

Conducting Front of House Duties

  • Control access into the facility
  • Communicate and provide information to staff, members and prospective members
  • Deliver on member needs and experiences from entry to exit
  • Adhere to operational standards, and administration policies and procedures

Engaging with Members

  • Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
  • Drive digital engagement with members on our various platforms as our digital offering evolves
  • Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
  • Retain members
  • Build member relations
  • Resolve complaints for each member or incident
  • Engage members to our fitness initiatives (events) to increase member retention

Delivering the Member Floor Experience

  • Promote safe exercise
  • Manage member adherence to club rules and standards
  • Manage member adherence to safety protocol
  • Maintain the cleanliness of the floor

Participating in Ongoing Training & Self-Development

Our Minimum Requirements...

We cannot live without...

  • Grade 12 Senior Certificate or NQF Level 4 equivalent
  • Successful completion of Reception Academy
  • Good understanding and knowledge of digital platforms
  • Sound knowledge of Virgin Active exercise experiences
  • Comprehensive understanding of the customer journey and the desired customer experience
  • Sound knowledge of club rules, operating standards and safety protocol
  • Minimum of 12 months experience within a face to face customer facing role
  • Proven ability to resolve member questions and queries
  • Embody the business values
  • People centric
  • Passionate about exercise

We’d like you to have…

  • Adaptability (must be able to adapt to a fast paced, changing environment)
  • Be curious (must be willing to succeed, seek opportunities to learn and grow)
  • Have a winning mentality (must be willing to go over and above to achieve success)
  • Must be motivated to achieve success.
  • A commitment to making a difference in people’s lives.
  • A Growth mindset
  • The ability to work independently.
  • Trustworthiness (must always act in doing the right thing)
  • A drive to create moments of magic for our members.
  • The ability to make decisions and take ownership and responsibility for the decision.
  • Action orientation
  • Administer First Aid (valid First Aid Level 1 certificate)
  • Excellent relationship-building skills
  • Problem-solving skills
  • Good communication skills
  • Ability to resolve conflict

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