Account manager

3 weeks ago


Cape Town, South Africa RareCruit Full time
What You'll Be Responsible For

  • Serve as the key point of contact for assigned client accounts, maintain client satisfaction, and build strong long-lasting relationships
  • Develop a trusted advisor relationship with clients to ensure goals are aligned from a business strategy perspective and success metrics are identified
  • Develop retention strategies to elongate the lifetime value of clients
  • Work alongside your Account Operations colleagues to meet/exceed the expectations of our client base
  • Collaborate with the Business Development Team to ensure a smooth client onboarding process from deal agreed to full account management responsibility
  • Handle client escalations and work across teams to resolve issues
  • Provide internal feedback on how we can better serve clients to help minimise churn and maintain an industry-leading position
  • Identify and execute against opportunities for upsells
  • Own and manage the renewal process for your clients
  • Meet targets in respect of renewals, revenue retention and upsells
  • Establish a strong understanding of competitors, ticketing, and the events industry
  • Attend both virtual and physical meetings with clients, including through regular travel across South Africa and abroad if required

Requirements

  • Ability to multi-task with excellent organisation and project management skills
  • Entrepreneurial mindset and ability to spot / create opportunities
  • Excellent documentation and communication skills
  • Go-getting attitude - you're ambitious and believe you get out what you put in
  • Self-starters. You'll get trained and you are part of a team, but we're moving fast, so we value people who proactively bring ideas forward
  • Fun orientated people who can build relationships easily

Website:

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