Care Experience Professional
1 week ago
**Our Team**
We are a dynamic team of professionals committed to delivering exceptional service and quality. As a Service Consultant, you will be responsible for delivering outstanding client service and experience, maintaining legal, statutory, and regulatory compliance, and enhancing our brand presence.
You will work closely with peers and leaders to ensure the best possible service delivery, meet quality standards, and identify opportunities for improvement. Your empathetic approach will help you understand and address customer needs, supporting their journey and resolving issues sensitively.
Responsibilities and Requirements:
- Manage service requests across all channels, educate stakeholders on digital tools, and provide a seamless customer experience.
- Meet quality standards, identify opportunities for improvement, and perform within human capital frameworks.
- Collaborate with teams for continuous enhancement, engage in development and mentoring, and support diversity and inclusion.
- Meet delivery objectives, resolve performance issues, and support successful delivery.
- 2 years Health Care Operations experience
- 1 – 2 years Customer Servicing Experience
- Matric, Higher Certificate / NQF level 5 (1 – 3-year certification course) recommended
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