Customer Service Director

3 days ago


Benoni, Gauteng, South Africa Phoenix Recruitment Full time
What We're Looking For

We require a highly motivated and organized Front Office Manager to join our team at Phoenix Recruitment. The successful candidate will have a passion for delivering exceptional customer experiences and driving business growth.

Duties and Responsibilities
  • Lead the front office team to achieve operational excellence and high customer satisfaction ratings.
  • Analyze data to inform strategic decisions and optimize room rates, occupancy levels, and revenue streams.
  • Implement processes to ensure accurate and efficient guest billing and payment processing.
  • Communicate effectively with the management team, staff, and guests to resolve issues and promote a positive work environment.
Qualifications and Requirements
  • Bachelor's degree in Hospitality Management or related field.
  • Minimum 3 years experience in a Front Office Manager role, preferably in a similar hotel environment.
  • Proven track record of achieving business objectives and improving operational efficiency.
  • Strong knowledge of hospitality industry trends and best practices.


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