IT Desktop Infrastructure Technician

2 weeks ago

Kempton Park, South Africa StaffCentral Consulting Full time

**Job Duties/Responsibilities will include**:
Monitor infrastructure remotely.

Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.

Investigate first line support calls assigned and identify the root cause of incidents and problems.

Ensure the efficient and comprehensive resolution of incidents and requests.

Report and escalate issues to 3 rd party vendors if necessary.

Provide telephonic support to clients when required and update the relevant systems

Perform the necessary hand over procedures in cases where shift work is required.

Produce breach and other reports to identify failures and short-comings.

2 - 4 years’ networking experience

At least 2 years of ‘hands-on’ IT experience supporting and resolving diverse desktop software and hardware issues

At least 2 years’ experience supporting end users

VPN troubleshooting experience

Good Telephonic user support

Fast thinker and good communication skills

Must have excellent written and verbal communication skills and be able to complete any tasks with ease.

Bachelor’s degree in Computer Science, Information Technology or related field required

Must have 2 years of experience as a desktop technician with hands-on experience installing and configuring Windows Operating Systems.

Must have 3 years of recent experience as a Desktop Technician in an office environment, such as a computer store or IT department.

Tertiary education and relevant technology courses attended CCNA/CCNP/A+/N+; MCSE or relevant qualification preferred.

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