Helpdesk End-User Support Technician
Found in: Talent ZA 2A C2 - 2 weeks ago
Terms
The position is permanent, with a focus on providing excellent technical support as
part of the internal helpdesk team.
Position
In-house, as part of the customer end-user support team.
Key Responsibilities
Technical Support:
Providing remote technical support to end-users, including receiving,
logging, resolving, and closing support tickets.
Managing user expectations and ensuring effective communication
throughout the support process.
Areas of Support:
Windows and Mac OS Device support
Basic network and server support
Microsoft 365 and other cloud services
Data management, backup and recovery
Telecom/PBX systems support
Mobile device management
Software installation and troubleshooting
Documentation:
Documenting all resolved tickets, actions, and solutions in the helpdesk
system.
Creating and updating internal knowledge base articles.
Processes:
Following and improving existing IT support processes.
Collaborating with the IT team to enhance overall service delivery.
Customer Interaction:
Providing excellent customer service via phone, email, and chat.
Escalating complex issues to relevant teams or senior technicians.
Traveling to customer sites for onsite support requirements.
Professionalism:
Maintaining high standards of professionalism and confidentiality.
Language:
Proficiency in English, both verbal and written.
Qualifications and Education
CompTIA A+
CompTIA Network+
CompTIA Sec+
2-3 years of experience in a helpdesk or similar IT support role
Preferred Skills
ITIL Foundation certifications
Experience with remote support tools
Familiarity with ticketing systems
Desirable Qualifications
MD-102 - Endpoint Administrator
MS-300 - Deploying MS365 Teamwork
MS-500 - MS365 Security Admin
MS-100 - MS365 Identity and Services
MS-101 - MS365 Mobility and Security
Microsoft certifications related to desktop and cloud services.
Experience with cybersecurity practices
Familiarity with various software and hardware troubleshooting
A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.
-
End user Support
Found in: Talent ZA C2 - 2 weeks ago
Cape Town, South Africa Progressive IT Resourcing Full timeOur Client?This department is responsible for the provision of a Digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. They operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and...
-
End user Support
Found in: Talent ZA 2A C2 - 2 weeks ago
Cape Town, South Africa Progressive IT Resourcing Full timeOur Client?This department is responsible for the provision of a Digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. They operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and...
-
End user Support
Found in: Whatjobs ZA C2 - 4 days ago
Cape Town, South Africa Progressive IT Resourcing Full timeOur Client? This department is responsible for the provision of a Digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. They operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance...
-
End user Support
Found in: Adzuna ZA B C2 - 7 days ago
Cape Town, South Africa Adzuna ZA B C2 Full timeOur Client?This department is responsible for the provision of a Digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. They operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and...
-
IT Helpdesk Technician L2
Found in: beBee S ZA - 3 weeks ago
Western Cape, Cape Town, South Africa BETSoftware Full timeBETSoftware’s job vacancy, Career and Recruitment Job title : IT Helpdesk Technician L2 – CPT jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 05, 2024 Quick Recommended Links Jobs by Location Job by industries We Want You: We’re seeking an exceptional IT Helpdesk Technician L2 to join our dynamic team at BET Software...
-
Helpdesk Technician
7 days ago
Cape Town, South Africa AJC International Full time**Position Summary**: We are seeking a highly motivated **Helpdesk Technician **to support our Infrastructure and Service desk in Atlanta. The purpose of the Infrastructure Support Engineer role is to provide technical expertise to support the service desk and maintain infrastructure for the organization in the EMEA offices. This is an internal...
-
Helpdesk Technician
6 days ago
Cape Town, South Africa AJC International Full time**Position Summary**: We are seeking a highly motivated **Helpdesk Technician **to support our Infrastructure and Service desk in Atlanta. The purpose of the Infrastructure Support Engineer role is to provide technical expertise to support the service desk and maintain infrastructure for the organization in the EMEA offices. This is an internal...
-
Junior IT Helpdesk Support
7 days ago
Cape Town, South Africa Masthead (Pty) Ltd Full time**Junior IT Helpdesk Support** Region: Mowbray, Cape Town To start: As soon as possible At Masthead (Pty) Ltd, our passion is keeping businesses in business. As a national supplier of compliance and practice management services to independent financial advisors and other licensed financial service providers (FSPs), we know this can only be achieved through...
-
IT Support Technician
7 days ago
Cape Town, South Africa Privilege IT Solutions Full time**Summary**: A young, dynamic IT solution company based in Cape Town is looking for a vibrant IT Technician, with their own vehicle to provide IT support to our clients. **FUNCTIONS / RESPONSIBILITIES**: - Valid Driver’s License - Ability to work independently and within a team. - Customer Service Orientated **Responsibilities**: - End-user Remote and...
-
Helpdesk Coordinator
22 hours ago
Cape Town, South Africa Lesedi Nuclear Services Pty Ltd Full time**PURPOSE OF ROLE** The Facilities Helpdesk Coordinator's core function is to ensure efficient and effective day-to-day helpdesk management and administrative service to all clients and employees of Lesedi Power Generation, other stakeholders. Manage and maintain the facilities helpdesk management system, responsible for updated reports to FAM, and...
-
IT Support
3 hours ago
Cape Town, South Africa PKF Cape Town (Bellville and Stellenbosch) Full timePKF Cape Town is currently looking for an IT Support & IT Systems Support technician to join their growing team! **Requirements**: - MCSE qualification. - Any data governance experience is a good addition. - 3 Years Minimum work experience at a reputable Managed services provider, Firm, or Company in the field of IT support or IT systems engineer - Solid...
-
IT Support Technician
Found in: Talent ZA C2 - 2 weeks ago
Cape Town, South Africa Banxso Full timeJOB SPECIFICATION: IT SUPPORT TECHNICIANWe are seeking a highly skilled IT Support Technician to join our team. The successful candidate will be responsible for providing technical assistance and desktop support to our internal users, ensuring that all IT systems are running smoothly and efficiently.This position is also responsible for executing planned...
-
Junior IT Support Technician
2 hours ago
Cape Town, South Africa Mayfly Agri (Pty) Ltd Full time**Minimum requirements for the role**: - Must have a 3-year tertiary qualification Information Technology or other relevant qualifications from industry recognised institute (A+, N+, MCSA, MCSE or similar) - Minimum 2 years experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar is essential - Experience...
-
Desktop Support Technician
5 days ago
Cape Town, South Africa Pixelfaerie Business Services (Pty) Ltd Full timePlease see below job description: **Main Goals/Objectives** - Assist with the installation, configuration and on-going usability of desktop computers, peripheral equipment, and software. - Interact with IT Helpdesk and support the end users timeously. - Implement security and create awareness as per ISO 27001. - Plan effectively in terms of expected...
-
Senior IT Support Technician
5 days ago
Cape Town, South Africa Mayfly Agri (Pty) Ltd Full time**Minimum requirements for the role**: - Must have a 3-year tertiary qualification in Information Technology or other relevant qualifications from industry recognised institute (A+, N+, MCSA, MCSE or similar) - Minimum 5 years experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role is essential - Must...
-
Desktop Support Technician
Found in: beBee S ZA - 3 weeks ago
Western Cape, Cape Town, South Africa Cape Union Mart Full timeCape Union Mart’s job vacancy, Career and Recruitment Job title : Desktop Support Technician jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 03, 2024 Quick Recommended Links Jobs by Location Job by industries We are seeking a highly skilled and experienced Desktop Support Technician within the retail sector to join our IT...
-
IT Desktop Support Technician
2 days ago
Cape Town, South Africa Cloud Integration Services (Pty) Ltd ta Ukuzimanya Full timeIT company in Cape Town looking to employ an IT Support Technician at our Cape Town offices. Qualifications/experience: - Matric - Proficient in PC hardware and printer troubleshooting and repair - Working knowledge of TCP/IP Networking - Working knowledge of desktop imaging and deployment Personality Traits: - Punctuality - Ability to work shifts when...
-
IT Desktop Support Technician
2 hours ago
Cape Town, South Africa Cloud Integration Services (Pty) Ltd ta Ukuzimanya Full timeIT company in Cape Town looking to employ an IT Support Technician at our Cape Town offices. Qualifications/experience: - Matric - Proficient in PC hardware and printer troubleshooting and repair - Working knowledge of TCP/IP Networking - Working knowledge of desktop imaging and deployment Personality Traits: - Punctuality - Ability to work shifts when...
-
IT Support Technician
6 days ago
Cape Town, South Africa Hanani Project Management Solutions (PTY) Ltd Full timeRole and responsibilities **Job Summary** Our client, operating in the Information Technology leasing /rental environment, seeks a proactive and analytical IT Support Technician to join their dynamic team. The primary focus for this role is to work closely with the IT Manager, end-users and service providers to ensure effective delivery of IT...
-
Infrastructure Specialist: End User Computing
Found in: beBee S ZA - 1 week ago
Western Cape, Stellenbosch, South Africa Capitec Bank Full timeCapitec Bank’s job vacancy, Career and Recruitment Job title : Infrastructure Specialist: End User Computing jobs in Western Cape Job Location : Western Cape, Stellenbosch Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose Statement Maintain and support all Meeting Rooms and Meeting room technologies, and...