Helpdesk Coordinator

**PURPOSE OF ROLE**

The Facilities Helpdesk Coordinator's core function is to ensure efficient and effective day-to-day helpdesk management and administrative service to all clients and employees of Lesedi Power Generation, other stakeholders.

Manage and maintain the facilities helpdesk management system, responsible for updated reports to FAM, and allocate work to the necessary technician as well as supporting with general administrative tasks. Formulating monthly reports. This role includes Facilities Technical support, by updating Biometric, Time Log system and CCTV etc. Add and remove employees from the system, audit system. Planning, coordinating call outs, and preparing job cards. Will need to have excellent prioritization, planning, technical, analytical skills, report writing, advance excel as well as the ability to communicate to various stakeholders across the business.

**KEY PERFORMANCE AREAS**
- Create Custom Help desk reports
- Provide service to internal and external clients.
- Professionally deal with inbound and outbound tickets and calls
- Being swift to deal with queries and complaints quickly and efficiently
- Closing tickets
- Working on Helpdesk system scheduling jobs
- Logging jobs and allocating work to technicians
- Tag all facilities assets
- Keep register of all facilities assets e.g., workstations, chairs, telephone
- All tools to be register and tag
- Ensure new employees have all required equipment before arrival e.g., workstation, chair etc.
- Pull data and compile reports
- Awareness of safety hazard
- Safety first attitude
- Assist with Contractors Safety Induction
- May be required in addition to changes in the emphasis
of duties as required from time to time
- Biometric and Access

**QUALIFICATION AND EXPERIENCE**
- Minimum Grade 12 with 2-3 related experience
- Recognized Administration qualification is desirable (NQL5)
- Advanced Excel, basic to intermediate PowerPoint, MS Word
- Minimum of 2 to 3 years working with Admin, Helpdesk or Facilities Management
- Must have some Administration background

**COMPETENCIES**
- Knowledge subcontractors and vendors
- Thorough knowledge of inventory management of all usage.
- Thorough understanding report writing
- Strong Written and Oral Communication
- Organization Skills and Multi-Tasking
- Ability to work well in a fast-paced environment
- Customer service skills and some telephone ethics
- The ability to work alone without supervision
- Computer skills and use of Microsoft Office with Advanced Excel
- Ability to organize and effectively prioritize workload.
- High customer ethic
- Safety orientation