Dialer Manager

1 week ago


Durban, South Africa ABC Worldwide Full time
html Job Description: Dialer Manager Job Responsibilities:
  • Manage the dialer operations to ensure efficient call center performance.
  • Oversee the implementation and maintenance of dialer system configurations.
  • Analyze and optimize dialer performance to maximize efficiency and productivity.
  • Monitor call center agents' adherence to dialer schedules and performance targets.
  • Generate and analyze reports on key dialer metrics to identify areas for improvement.
  • Train and guide dialer operators on best practices and system utilization.
  • Collaborate with call center management to ensure seamless integration of dialer operations.
Essential Qualifications:
  • Prior experience working with dialer systems in a BPO or Call Centre setting.
  • Strong understanding of dialer technologies and system configurations.
  • Excellent analytical and problemsolving skills.
  • Ability to manage and lead a team effectively.
Desired Experience:

Minimum of 3 years experience in a dialer management role.

Maximum of 20 years experience in call center operations.

Salary & Benefits:

Salary Range: Negotiatble

Other benefits and perks provided by the company.



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