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JDE Business Analyst

4 weeks ago

City of Johannesburg Metropolitan Municipality, South Africa Objective Personnel Full time
Qualification
  • Tertiary qualification in BSc Computer Science, Statistics or Informatics
Requirements
  • 5 Years advanced ERP support or better applications support, fault finding and diagnostics.
  • JDE relevant commercial and operations experience will be a distinct advantage.
  • Proficient in the use of Qlik sense, Power BI and Microsoft Office Suite.
Duties
  • Business Analysis
  • Identify nonalignment between the business process and system setup and communicate the discrepancy to the BA team
  • Specification and testing of JDE processes and reports and changes to meet original customer requirements
  • Testing of ESUs and Enhancements to meet original customer requirements
  • Application fine tuning and process refinement to customer satisfaction
  • Validate business processes on CaseWise software when required
  • Customer Service/Support
  • Fulfil service requests for both internal and external users for JDE as per Helpdesk prioritisation
  • Identification and resolution of system errors with Oracle (when required) within projected timeframe
  • Coordinate JDE support with external consultants (when required) as per Helpdesk requirements
  • Support project team with expertise, testing and solution validation as requested
  • Coordinate new developments with developers as per the agreed go live target set
  • BI Platform Administration and Maintenance
  • Provide BI application service desk support
  • Coordinate and manage support from application vendors
  • Manage user access to BI platforms
  • Coordinate and support BI application maintenance activities
  • Promote the use and adoption of BI applications (Evangelise) with internal customers
  • Training
  • Administer and maintain user security for JDE
  • Assist with monitoring scheduled task and resolving failures when needed
  • Assist with monitoring general system health and take appropriate action when needed