Barman

2 months ago

Stellenbosch, South Africa IntelliStaff Full time
Key Responsibilities:
  • Drink Preparation:
    • Prepare and serve a diverse range of alcoholic and non-alcoholic beverages, including cocktails, coffee, espresso, and specialty drinks.
    • Ensure consistency and quality in drink preparation and presentation.
    • Innovate and create new drink recipes and suggest beverage pairings.
  • Customer Service:
    • Greet and engage with guests in a friendly and professional manner.
    • Take beverage orders, provide recommendations based on guest preferences, and ensure guest satisfaction.
    • Address guest complaints and concerns with a positive attitude and resolve issues promptly.
  • Inventory Management:
    • Monitor inventory levels and assist with ordering supplies as needed.
    • Track and manage stock to minimize waste and ensure the availability of popular items.
    • Conduct regular inventory checks and report discrepancies to the manager.
  • Cash Handling:
    • Process guest payments accurately and efficiently.
    • Handle cash, and credit card transactions, and maintain a balanced cash register.
    • Ensure all transactions are recorded properly and follow cash handling procedures.
  • Compliance and Safety:
    • Adhere to all health and safety regulations, including food safety and sanitation standards.
    • Follow responsible alcohol service guidelines and check guest identification when necessary.
    • Report any safety hazards or maintenance issues to the manager.
  • Team Collaboration:
    • Work closely with other staff members to ensure smooth and efficient service.
    • Assist with training new staff on drink preparation and customer service standards.
    • Participate in team meetings and contribute ideas for improving service and efficiency.
Qualifications:
  • Experience:
    • Previous experience as a barman, barista, or in a similar role preferred.
    • Experience in a hospitality or customer service environment is beneficial.
  • Skills:
    • Strong knowledge of drink preparation techniques and recipes.
    • Excellent customer service and communication skills.
    • Ability to multitask and work efficiently in a fast-paced environment.
    • Attention to detail and commitment to quality.
  • Certifications:
    • Food safety certification preferred.
    • Responsible alcohol service certification preferred.
  • Education:
    • High school diploma or equivalent required.
  • Physical Requirements:
    • Ability to stand and walk for extended periods.
    • Ability to lift and carry heavy objects
    • Flexibility to work evenings, weekends, and holidays as needed.

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