Coffee Technician

4 months ago

Johannesburg, South Africa The Legends Agency Full time

General:

  • Required to do tool checks & where applicable (Responsible for lost tools)
  • Perform any other tasks as instructed by National Coffee Manager
  • Operational assistance and guidance to Customer on equipment
  • Groomed well and vehicle kept clean and neat to meet professional image for the business.
  • Promote company ethics and values at all times.
  • Announcing him to management of establishment with explanation for
  • purpose of visit
  • Work Standby as required from time to time
  • Stick to route planned as per Brew Coffee SLA

Technical & On Site Duties:

  • Repair Faulty Equipment
  • Fault Finding Intermediate to Advanced mechanical, electrical, hydraulic & software related
  • Testing all equipment to ensure it is mechanically, aesthetically and functionally acceptable
  • Calibrating and or programming of equipment to ensure the right quality of coffee products is produced
  • Install Beverage Equipment & Test with Product before leaving Customer
  • Upliftment of Equipment
  • Clearly communicate Fault on Equipment & Corrective action taken to
    Manager on site
  • Inform field service coordinator OR technical support manager of updates or returns
  • Escalate any problems i.e. wrong address, site not ready, no product etc. to T.S.M. immediately
  • Phone for assistance from Internal Specialists when struggling to Repair equipment within reasonable & acceptable time
  • First time repair of equipment
  • Preventative checks & repair on equipment

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