Customer Service Operations Manager

4 days ago


Durban, KwaZulu-Natal, South Africa Saflin Consulting (Pty) ltd Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Operations Manager to join our team at Saflin Consulting (Pty) ltd.

The ideal candidate will have a proven track record of success in customer service management, with expertise in developing and implementing strategies to enhance customer experience across multiple branches.

You will be responsible for leading a team of customer care professionals, providing guidance, support, and mentorship to ensure excellent service delivery standards throughout the organisation.

This is an exciting opportunity to work in a fast-paced environment, where you will be expected to think strategically and develop innovative solutions to drive business results.

About You
  • Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
  • Proven track record of success in a senior customer service management role, preferably within the automotive or rental industry.
  • Strong leadership and people management skills, with the ability to inspire and motivate teams across multiple locations.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
  • Analytical mindset with proficiency in data analysis and interpretation.


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