IT System Analyst

2 weeks ago


Johannesburg, Gauteng, South Africa Rand Merchant Bank Full time
Job title : IT System AnalystJob Location : Gauteng, JohannesburgDeadline : March 26, 2025Quick Recommended Links
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Job Description

  • To design, specify, build, configure and test solutions for delivering the necessary capability to business that enables quality solutions and a client centric orientation These include pricing and risk management solutions along with their related IT processes
  • ACBS knowledge a must
  • Build and maintain professional working relationships with all stakeholders displaying excellent abilities to initiate dialogue listen advise influence and negotiate to achieve win-win outcomes
  • Initiate meetings with key stakeholders to track progress manage expectations and ensure stakeholders requirements are delivered
  • Preserve relationships despite airing conflicting views and seeks mutual gains when addressing conflicts
  • Anticipate consequences and adapts problem solving based on continual feedback
  • Act speedily to resolve problems queries and complaints
  • Adapt communication styles to meet the needs of different audiences
  • Facilitate one-on-one or group workshops to elicit analyse communicate and validate requirements for changes to business processes and policies and where relevant IT systems
  • Analyse dashboard statistics daily, weekly and monthly to improve productivity
  • Collate data and submit reports as required
  • Follow up to ensure flagged issues are resolved and closed-out
  • Utilise data to improve efficiency and reduce errors
  • Continually identify opportunities to enhance reporting efficiencies
  • Demonstrate urgency and initiative in handling and resolving queries
  • Follow correct escalation processes in handling client complaints
  • Follow through to ensure queries are promptly and efficiently resolved
  • Inspire a culture of pride in the RMB brand services and products always act to preserve and enhance brand value behaving in a way that delivers on the brand promise
  • Drive best in class solutions and practices
  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Make an effort to stay relevant and up to date with relevant knowledge
  • Take ownership and accountability for tasks and activities
  • Maintain a positive attitude and respond openly to feedback
  • Handle stress in ways that do not negatively impact others
  • Continually share debate and communicate learnings
  • Be proactive in anticipating potential problems and continually monitor progress to ensure small details are not missed
  • Take ownership of personal career development leveraging formal and informal opportunities
  • Flag and debate issues constructively i.e. be solution focused
  • Promote a friendly cooperative climate, understand group dynamics and apply appropriate facilitation techniques in working with others to achieve collective goals
  • Be sensitive to others feelings needs values views and attitudes and be courteous and diplomatic when dealing with difficulties and problems others may be experiencing
  • Act in an ethical transparent and morally defensible manner including highlighting unethical practices
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