Software Support Technician

1 month ago

Centurion, South Africa MC Technology Staffing Full time
Responsibilities:
Technical Support
  • Provide first-level support for customer concerns and issues regarding software installation and operation.
  • Effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet
  • Customer notification and workflow coordination and follow-up to maintain service level agreements.

Applications Engineering
  • Travel to customer manufacturing facilities to install our CAD/CAM software and run test programs on their machines to prove the software capabilities
  • Provide engineering support of our incoming tickets, including extensive troubleshooting
  • Travel up to 25% of the time

Training, Demonstrations & Documentation
  • Facilitate training courses for our customers: onsite, at our in-house training facility, and remotely
  • Provide technical sales support demonstration and competitive analysis (benchmarking).
  • Create technical documentation of issues and their solutions to help future efforts and resolutions
  • Document complaint reports and troubleshooting steps

Desired Education and Skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Ability to work independently and meet multiple deadlines
  • Ability to diagnose and troubleshoot basic technical issues
  • Proficiency in Microsoft Office and Windows
  • SQL Database & Delphi Experience is a plus

In addition, there are different types of backgrounds that can set up an applicant for success in this role. Applicants should meet one of these types:
  • +- 2 Years of IT Helpdesk /Technical support experience, preferably in software or hardware support
  • A passion for the manufacturing industry and helping client solve problems
  • A passion for continuing education and a proven curiosity about how things work, especially around CAD/CAM and CNC programming.

  • Internal Remote Support Technician

    3 days ago

    Centurion, South Africa Mibot Support Full time

    Location: Centurion Office’s Job Summary: The Internal Remote Support Technician is an integral part of our IT support team, providing technical assistance and troubleshooting for internal staff members. This role involves addressing hardware, software, and network issues, ensuring smooth operations for our organization. The Internal Remote Support...

  • Desktop Support Technician

    7 days ago

    Centurion, South Africa Kontak Recruitment SA Full time

    Centurion, Gauteng - Information Technology **Desktop Support Technician (JB4161)** **Centurion, Gauteng** **R20 - 25 000 CTC per month** **Permanent** - We are seeking a dedicated and knowledgeable Desktop Support Technician to join our team in Centurion permanently. As an On-Site Desktop Support Technician, you will play a crucial role in providing...

  • Software Support Technician

    1 month ago

    Centurion, South Africa MC Technology Staffing Full time

    Responsibilities: Technical Support Provide first-level support for customer concerns and issues regarding software installation and operation. Effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet Customer notification and workflow coordination and follow-up to maintain service level...

  • Software Support Technician

    2 weeks ago

    Centurion, Gauteng, South Africa MC Technology Staffing Full time

    Job Title: CAD/CAM Technical Support SpecialistCompany Overview: We are a leading provider of CAD/CAM software solutions in the manufacturing industry, dedicated to helping our clients optimize their operations.Responsibilities:Provide first-level support for customer concerns and issues related to software installation and operation.Meet CAD/CAM technical...

  • Software Support Technician

    4 weeks ago

    Centurion, South Africa MC Technology Staffing Full time

    Responsibilities: Technical Support Provide first-level support for customer concerns and issues regarding software installation and operation. Effectively meet CAD/CAM technical support needs and communicate solutions to end-users via telephone, e-mail, and the internet Customer notification and workflow coordination and follow-up to maintain service level...

  • Desktop Support Technician

    2 weeks ago

    Centurion, Gauteng, South Africa Kontak Recruitment SA Full time

    Centurion, Gauteng - Information TechnologyDesktop Support Technician (JB4161)Centurion, GautengR CTC per monthPermanent We are seeking a dedicated and knowledgeable Desktop Support Technician to join our team in Centurion permanently. As an On-Site Desktop Support Technician, you will play a crucial role in providing midlevel technical support directly to...

  • Road IT Support Tech

    3 days ago

    Centurion, South Africa Mibot Support Full time

    Job Summary: The Road IT Support Tech is responsible for providing technical support and assistance to our clients. This role involves troubleshooting and resolving hardware, software, and network issues, maintaining IT systems, and ensuring smooth functioning for clients. The Onsite IT Support Tech plays a critical role in supporting our clients and meeting...

  • Road IT Support Tech

    2 weeks ago

    Centurion, Gauteng, South Africa Mibot Support Full time

    Job Summary: The Road IT Support Tech is responsible for providing technical support and assistance to our clients. This role involves troubleshooting and resolving hardware, software, and network issues, maintaining IT systems, and ensuring smooth functioning for clients. The Onsite IT Support Tech plays a critical role in supporting our clients and meeting...

  • Senior IT Support Technician

    3 months ago

    Centurion, South Africa People Dimension Full time

    Desired Experience & QualificationSenior IT Support TechnicianThis is a full time position based in Centurion.LocationAlthough the position is available at our headquarters in Centurion, the position will require travelingto customer’s premises within South Africa as required and can include overnight stays.Duties and ResponsibilitiesWe provides full stack...

  • Senior IT Support Technician

    4 weeks ago

    Centurion, South Africa People Dimension Full time

    Desired Experience & QualificationSenior IT Support TechnicianThis is a full time position based in Centurion.LocationAlthough the position is available at our headquarters in Centurion, the position will require travelingto customer’s premises within South Africa as required and can include overnight stays.Duties and ResponsibilitiesWe provides full stack...

  • IT Technician

    2 weeks ago

    Centurion, South Africa Perfect Placement Recruitment Full time

    **Our Client is seeking a young, qualified and experienced IT Technician.** **Area**: Centurion, Gauteng (Hennopspark) **Salary**: Market related and 50% contribution to medical aid of your choice, performance-based bonuses **Job Purpose**: IT Technical Support and Maintenance **Reports To**: IT Manager IT Technicians are expected to display good...

  • Senior Systems Support Technician

    2 weeks ago

    Centurion, South Africa Syntell Full time

    **VACANCY: Senior Systems Support Technician** **(REF: #SST24)** **Contract Type: Permanent** **Location: Centurion/ Remote** **Reporting Line Manager: National System Support Manager** - **Provide System and IT Support to clients daily.**: - **Maintenance of all existing software.**: - **Deployment of new Releases.**: - **SQL Database...

  • IT Desktop Support

    2 weeks ago

    Centurion, South Africa StaffCentral Consulting Full time

    **Job Duties/Responsibilities will include**: Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software in line with IT Policy Provide one on one training on hardware and software usage when needed Update and maintain computer inventory and surplus equipment Backup of systems and users’...

  • IT Technician

    4 weeks ago

    Centurion, South Africa Flink Recruitment Full time

    IT Technician Area: Rooihuiskraal Centurion Support Microsoft desktop operating systems & office software. Basic knowledge of Microsoft server 2008 or above. Knowledge of networks, MS 365 & antivirus software. A+, N+, MCP an adv. Customer service oriented individual. Own reliable transport + valid drivers license essentialDutiesProvide technical support and...

  • IT Technician

    1 month ago

    Centurion, South Africa Adzuna ZA B C2 Full time

    IT Technician Area: Rooihuiskraal Centurion Support Microsoft desktop operating systems & office software. Basic knowledge of Microsoft server 2008 or above. Knowledge of networks, MS 365 & antivirus software. A+, N+, MCP an adv. Customer service oriented individual. Own reliable transport + valid drivers license essentialDutiesProvide technical support and...

  • IT Technician

    4 weeks ago

    Centurion, South Africa Flink Recruitment Full time

    IT Technician Area: Rooihuiskraal Centurion Support Microsoft desktop operating systems & office software. Basic knowledge of Microsoft server 2008 or above. Knowledge of networks, MS 365 & antivirus software. A+, N+, MCP an adv. Customer service oriented individual. Own reliable transport + valid drivers license essentialDutiesProvide technical support and...

  • IT Technician

    4 weeks ago

    Centurion, South Africa Adzuna ZA B C2 Full time

    IT Technician Area: Rooihuiskraal Centurion Support Microsoft desktop operating systems & office software. Basic knowledge of Microsoft server 2008 or above. Knowledge of networks, MS 365 & antivirus software. A+, N+, MCP an adv. Customer service oriented individual. Own reliable transport + valid drivers license essentialDutiesProvide technical support and...

  • IT Technician

    1 month ago

    Centurion, South Africa Flink Recruitment Full time

    IT Technician Area: Rooihuiskraal Centurion Support Microsoft desktop operating systems & office software. Basic knowledge of Microsoft server 2008 or above. Knowledge of networks, MS 365 & antivirus software. A+, N+, MCP an adv. Customer service oriented individual. Own reliable transport + valid drivers license essentialDutiesProvide technical support and...

  • IT Technician

    2 months ago

    Centurion, South Africa Flink Recruitment Full time

    IT Technician Area: Rooihuiskraal Centurion Support Microsoft desktop operating systems & office software. Basic knowledge of Microsoft server 2008 or above. Knowledge of networks, MS 365 & antivirus software. A+, N+, MCP an adv. Customer service oriented individual. Own reliable transport + valid drivers license essentialDutiesProvide technical support and...

  • Senior IT Technician

    2 months ago

    Centurion, South Africa Intellistor (Pty) Ltd Full time

    **Intellistor (Pty) Ltd - Senior IT Technician** **Job description** We are seeking an experienced and highly skilled Senior IT Technician to join our dynamic team at Intellistor. As a Senior IT Technician in our label solution company, you will play a critical role in ensuring the smooth operation, maintenance, and optimization of label printing...