Specialist: Customer Monitoring

4 weeks ago

Johannesburg, Gauteng, South Africa Absa Group Limited Full time
Job title : Specialist: Customer MonitoringJob Location : Gauteng, JohannesburgDeadline : March 28, 2025Quick Recommended Links
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Job Summary

  • To support and optimize automated transaction monitoring systems using relevant data and analytical tools, while having a firm understanding of the financial crime regulatory environment.

Job Description

Stakeholder Engagement and Relationship Management:

  • Build and maintain relationships with internal and external stakeholders, including Corporate and Investment Banking (CIB), Retail, Relationship, Business Banking, and Product Solutions Clusters.
  • Collaborate with Absa Regional Operations (ARO) Money Laundering Reporting Officers (MLROs), technology teams, and project teams to enhance team effectiveness.

Optimization of Systems and Processes:

  • Implement capabilities for ongoing optimization of NetReveal rules, focusing on measurable improvements (e.g., false positives, conversion rates).
  • Create dashboards for alert generation and SLA tracking to support data-driven decision-making.
  • Ensure all processes within the Customer Regulatory Reporting and Support team are documented and formalized.

Regulatory Compliance and Reporting:

  • Map transaction codes to ensure compliance with regulatory requirements, including periodic updates and confirmations by relevant countries.
  • Provide accurate and timely responses to regulatory information requests.
  • Support Assurance and Audit teams by supplying requested information promptly.

Efficiency Improvements:

  • Deliver tangible improvements in efficiencies within the Customer Monitoring and Review team.
  • Implement a streamlined process for managing change requests, ensuring all requests are logged, approved, and implemented effectively.

Issue Management and Troubleshooting:

  • Perform troubleshooting for incidents and escalate issues when necessary.
  • Maintain service level agreements (SLAs) with stakeholders to ensure accountability.

Collaboration with External Vendors and Stakeholders:

  • Engage with third-party suppliers/vendors to enhance the effectiveness and efficiency of the team.
  • Fully embed available tools and systems to improve operational effectiveness.

Proactive Ownership and Innovation:

  • Take initiative in managing Intelligence and Surveillance (I&S) responsibilities.
  • Drive innovation and implement enhancements that optimize team processes and outputs.

Experience Required

  • Experience in building, creating, and maintaining transaction monitoring rules, with hands-on transaction monitoring experience considered a strong advantage
  • Strong knowledge of AML regulations, compliance frameworks, and financial crime typologies.
  • 3 - 5 Years Experience with AML transaction monitoring systems (e.g., NetReveal).
  • 3-5 Years experience years in business process optimization roles (beneficial)
  • Knowledge of data analytics would be highly advantageous
  • Solid understanding of financial crimes, including money laundering, terrorist financing, and fraud schemes
  • Proficiency in managing financial crime systems, including transaction monitoring software
  • Strong analytical skills with the ability to interpret complex data and identify patterns indicative of suspicious activities
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external vendors
  • Proven ability to thrive in a fast-paced environment, managing multiple priorities and deadlines effectively

Education

  • Bachelor`s Degrees or Diploma: Computer Science, Information Technology, or related
  • Certificate in Power BI

Education

  • Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)
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