System Monitoring Specialist
5 days ago
About the Role
The Monitoring Specialist is a critical member of our team at Network International, responsible for monitoring various systems on a rotational basis. This includes providing 7 x 24 x 365 systems monitoring, responding to system incidents, and collaborating with technical teams to resolve issues.
Key Responsibilities
- Monitor and analyze system performance to identify potential issues and take proactive measures to prevent downtime.
- Investigate and resolve system incidents in a timely manner, escalating issues to relevant stakeholders as needed.
- Collaborate with technical teams to provide incident updates and work together to resolve issues.
- Document all incidents, including root cause analysis and resolution steps.
- Perform system health checks to ensure optimal system performance.
Qualifications
- High School or equivalent Diploma
Skills and Experience
- Experience in a technical / data / analytical role
- Experience with monitoring of systems
- Ability to work afterhours, late-shifts, weekends, and public holidays
- Proven technical aptitude
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