Senior NOC Engineer

2 months ago


Midrand, South Africa ikeja Full time

We are looking for a Senior NOC Engineer to join our team and take on a vital role in one of the core functions of ikeja’s business. You will be joining a talented and passionate team that is intrinsically motivated by the fact that we are a fast-growing tech-company that finds itself in the telecommunications space.

At ikeja, we believe in providing more than just a quality wireless internet solution – we’re dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development. 

Key Responsibilities

Field Teams:

  • Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection issues, and bespoke requests.

PRTG Monitoring:

  • Frequent monitoring of PRTG during shifts to identify offline sites/sectors.
  • Alert the Internal NOC group of any offline sites/sectors at the start and end of shifts.
  • Utilize PRTG to identify frequent sector issues and add problematic customers for connection tracking (PING, TRAFFIC, UPTIME).
  • Update PRTG with missing or incorrect sector details.

Escalations:

  • Escalate down, flapping, or restoring sites to the Internal NOC and Tower Down group, unless instructed otherwise or unsure of the outage reason.
  • Assist Area Managers by addressing specific client issues, even if not through APEX, based on direct contact with the client.

APEX Support:

  • Provide assistance on Apex with complex issues escalated from Senior engineers related to network quality, VPN, VoIP, or cloud-related faults raised by customers.

Nodes:

  • Alert on nodes experiencing low capacity or high client saturation.
  • Migrate clients to sectors with available capacity and collaborate with mast engineers to plan and implement new sectors.
  • Proactively monitor and plan node capacities, ensuring sufficient capacity with the mast teams.

Requirements

Experience:

  • 3-4 years in a NOC role and a 1 network qualification.
  • Experience with Ubiquiti, Cambium or related wireless vendors.
  • Good understanding on IP networking, basic dynamic routing protocols and ISP design Networks.
  • Basic understanding of PtMP wireless technologies, 5ghz and 2ghz applications.

Network Topology:

  • Thorough understanding of the entire network topology, including access and core networks.
  • Awareness of the impact of failures across link capacity, upstream, and downstream nodes.

Escalation Management:

  • Ability to handle escalations in the absence of the NOC Manager.
  • Proficiency in managing infrastructure team escalations and responses.

Node Failures:

  • Quick detection of node failures and ability to provide a detailed explanation of the impact and cause.

Network Proficiency:

  • In-depth knowledge of standard network practices at the CCNP level of networking.

A successful  Senior Network Engineer should possess these skills and competencies to effectively manage and optimize the network infrastructure at a Tier 4 level.

Why Join Us?

  • At ikeja, we’re more than just a company - we’re on a mission to bridge the digital divide and unlock the potential of underserved communities. We’re looking for passionate individuals who share our vision and are eager to help us achieve it.
  • If this sounds like the opportunity you’ve been waiting for, apply now to join our team and make a meaningful impact

Benefits

  • The opportunity to grow both in your personal and professional capacity.
  • Free ikeja internet at your home (If you are in a coverage area) after successfully passing probation period.
  • Health insurance and provident fund.
  • Access to an online wellness platform, providing free and confidential support from licensed therapists.

How


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