Relationship Manager/Key Account Manager

2 weeks ago

Kloof, South Africa G-Core Capital Full time

FORMAL LEARNING REQUIREMENTSMatric and Diploma or Degree in Business, Communications, or MarketingEXPERIENCE REQUIREMENTS24 years in a client-facing or account management roleExperience in IT or technology sector (preferred)Valid drivers license with own reliable vehicleKNOWLEDGE AND SKILLS REQUIREMENTSEssential KnowledgeCRM, admin, and ticketing systemsIT services environment (advantageous)Written and verbal communicationAdmin disciplineTime managementConflict resolutionCOMPETENCY REQUIREMENTSResults-drivenSelf-managedDetail-orientedInitiativeOwnership mindsetInterpersonal communicationRecognising growth opportunitiesStructured follow-upProblem solvingPrioritisationKPA'SObjectives:To maintain strong relationships and ensure long-term satisfactionRoles and Responsibilities:Serve as the main point of contact for assigned clientsConduct monthly review calls or check-insProactively manage client communications and expectationsFollow up after implementations for feedback and continuous improvementPrevent service issues from escalating to senior managementTo ensure internal teams are aligned in delivering consistent serviceRoles and Responsibilities:Track open tickets and follow up to resolutionLiaise with service desk, technicians and project teamsDelivery teams receive the context and coordination needed to perform efficientlyMonitor recurring issues and collaborate on resolution plansMaintain SLA visibility and ensure deadlines are metAssist with license, renewal, and hardware/software coordinationAdministration and growth responsibilities:To ensure clean, accurate adminTo Identify opportunities to improve service, reduce risk, or expand value through existing offeringsKeep CRM and client documentation updated (contacts, systems, SLAs, billing)Ensure contracts, billing, and documentation are accurate and up to dateIdentify upsell/cross-sell needs and refer to the Sales teamPrepare monthly reports and notes as part of client engagement

  • Relationship Manager/Key Account Manager

    2 weeks ago

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