Internal Sales Supervisor
4 days ago
- Matric
- Minimum 2 years experience in the parts industry, automative, trucking or earthmoving.
- Experience in managing an internal sales team and the ability to manage multiple projects simultaneously.
- Proficiency in the English language and communication skills (reading, writing, grammar, spelling, etc.). Afrikaans proficiency would be preferred.
- Strong mathematic skills.
- Experience with an accounting package, specifically Pastel Evolution, is preferred.
- Supervision of internal sales and support staff to meet set targets.
- Consistently ensure that business is always conducted with integrity and that behavior aligns with company values.
- Remain knowledgeable of key processes, product range, business initiatives and internal resources to assist the sales team in accomplishing company goals.
- Overseeing and maintaining the ticket system.
- Ensure that quotations, sales orders and invoicing processes are functioning within the required timelines.
- Telephone calls are promptly and professionally attended to.
- Address customer queries and concerns in a timely and professional manner.
- Providing regular feedback where necessary.
- Resolve any issues that may arise in respect of any return of goods.
- Going above and beyond to exceed customer expectations.
- Monitor and improve all internal sales related systems and procedures.
- Build and maintain strong relationships with customers and suppliers.
- Provide product advice and support.
- Procurement related functions.
- Drafting various forms of correspondence.
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Internal Sales Supervisor
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