Operations Manager

2 weeks ago


Cape Town, Western Cape, South Africa Elite Search Full time
Key Responsibilities:
  • Drive operational excellence by optimizing processes and ensuring scalability
  • Lead and mentor the onboarding, Customer Success, and Second Line Technical Support teams
  • Collaborate with global operational leads to maintain best practices
  • Partner with sales and product teams to align operations with growth strategies
  • Identify upsell opportunities and drive revenue growth initiatives
Requirements:
  • 5+ years in operational leadership, ideally within SaaS or customer success
  • Ideally BCom Business related qualification or equivalent
  • Proven experience in process optimization and KPI-driven management
  • Strong commercial mindset with experience in customer-driven growth
  • Experience in international collaboration across multiple regions
  • Excellent communication skills and financial acumen
  • Fluent English required
If you're passionate about innovative technology and driving business growth in the exciting world of social commerce, this is your opportunity to make an impact in a thriving global company.
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