Tech and Operations Transformation Lead

3 months ago


Johannesburg, South Africa HR Genie Full time

Our client is seeking a Tech and Operations Transformation Lead to join their team in Zambia.

Responsibilities:

  • Manage external service providers in local market in collaboration with Zone Owner through service level management in line with SOW.

  • Manage ERP technical and infrastructure support.

  • Budget management for all local technical support and delivery.

  • Business Continuity & Risk Management, enabling BCP and DR when required. Tech Operations Standards, KPI and Target Management. Leads continuous improvement.

  • Lead implementation of E2E process transformation and change management in country as set out by process owners and streams in line with ERP template for PTP, Finance, Logistics and Supply.

  • In country lead for operational go live readiness across the Business Unit.

Skills:

  • Strong stakeholder management skills.

  • Internal and external communication skills.

  • Negotiation skills.

  • Ability to work independently in an ambiguous environment.

  • Ability to get results from varied cross functional stakeholders at different levels of the organization.

Qualifications:

  • Experience with technology, process mapping and operational transformation.

  • Experience in ERP Solutions, commercial and logistics functions a benefit.

  • Experience operationalizing high level strategy into results on the ground.


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