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IT Sales Executive

1 month ago

City of Cape Town Metropolitan Municipality, South Africa IOCO Full time

iOCO Infrastructure Services invites you to explore possibilities. We are seeking a dynamic and results-driven IT Sales Executive with expertise in managed services to join our team. The successful candidate will play a pivotal role in managing client relationships, driving sales, and promoting our infrastructure solutions (e.g. IT Anything-as-a-Service, i.e., cloud computing, hosted infrastructure, HW and SW services, and then managed services (IT Service Desk, End User Support, etc).

 

What you’ll do:

 

Client Relationship Management:

  • Develop and maintain strong relationships with clients.
  • Act as the primary point of contact for clients, addressing their inquiries, concerns, and feedback.
  • Understand each client's specific business goals and challenges and align managed services solutions accordingly.

Product Knowledge and Consultation:

  • Possess in-depth knowledge of ICT Managed Services.
  • Provide expert guidance and recommendations on the ICT Managed and related services, i.e.Cloud computing, Hosted Infrastructure, HW and SW, end-user computing and IT Service Management

Account Growth and Retention:

  • Identify sales opportunities within existing clients and new logos.
  • Develop a comprehensive Account Plan for the target market and territory
  • Ensure high client retention rates by addressing concerns and proactively mitigating issues.

Contract Management:

  • Manage client contracts, renewals, and negotiations.
  • Coordinate contract discussions and work with vendors, such as Mimecast's legal and finance teams, as needed.
  • Monitor contract compliance and ensure clients get the expected value from our services.

Client Advocacy:

  • Encourage satisfied clients to become advocates by providing testimonials, references, or case studies.
  • Act as a liaison between clients and vendor's product and support teams to ensure client feedback is heard and addressed.

Industry Knowledge:

  • Stay updated on industry trends, specifically around managed services.
  • Share relevant insights and recommendations with clients to enhance their investment and spending.

 

Your Expertise:

  • Proven experience of at least 5 years in account management and sales specialising in ICT Managed Services and IT Outsourcing; and thorough understanding of IT Service Management
  • Seasoned in selling IT Anything-as-a-Service, i.e., cloud computing, hosted infrastructure, HW and SW services and then Managed Services (IT Service Desk, End User Support, etc.)

 

Qualifications Required:

  • Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).
  • Sales Relevant degree / certification / diploma, including OEM-related certificates—must have
  • ITIL certification would be an advantage

Personal Attributes:

  • Strong communication and interpersonal skills.
  • Excellent negotiation and problem-solving abilities.
  • Ability to work independently and collaboratively in a team.
  • Results-driven mindset with a focus on client satisfaction.
  • Attention to detail and strong organisational skills.
  • Must be able to work under pressure
  • Ability to unlock new client segments and be able to manage and sell at CxO levels.

Other information applicable to the opportunity:

  • Position Location: Cape Town
  • Work Environment: Hybrid
  • Travel: office-based meetings and client engagements; travel between CPT and JNB.