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Spa Manager

2 months ago

Pretoria, South Africa Stonebridge HR Solutions Full time
Requirements:
  • Matric
  • Relevant Degree / Diploma (Spa Therapist related Diploma / Degree from an accredited training college) - Essential
  • A minimum of 3 years experience in similar positions within the spa industry, of which a minimum of 2 years to have been spent in a Spa Management position within the hotel industry
Essential Knowledge / Skills:
  • Proven leadership ability in a Spa Management role.
  • Ability to empathise as well as to delegate tasks to other team members.
  • Proven ability to manage a staff compliment of approximately 25
  • Very presentable person that emanates wellness and have a passion for the industry.
  • Computer literate and managing the departments budget.
  • Strong skills in drafting and implementing standard operating procedures for the department.
  • The ability to work flexible hours, weekends and holidays.
  • Excellent communication, time management, organizational, attention to detail and follow-up skills are essential.
  • You must be enthusiastic, self-motivated and ambitious with the ability to hire, direct and train staff.
  • Excellent customer service skills and must have the ability to sell and promote products and services in the department.
Responsibilities:
  • Leading and coordinating regularly scheduled staff and training meetings
  • Meeting the budgets and financial goals of the business and specifically the Spa
  • Leading, motivating, and coaching staff to achieve service and retail goals, follow protocols and procedures, and exceed guest expectations.
  • All aspects of human resource functions and employee reviews, conflict resolution and documentation
  • Maintaining a fully staffed facility by recruiting, interviewing, hiring and training staff
  • Coordinating all orientation and training functions for new and existing staff members
  • Ensuring that staff is fully knowledgeable on the use and benefits of services, products, programmes, marketing and promotions.
  • Maintaining the facilities operation and training manuals
  • Accounting functions such as cash-up procedures, payroll preparation, purchases, orders, stock take, budget control etc.
  • Maintain and coordinate equipment and facility maintenance.
  • Inventory, ordering, stocking and control
  • Provide excellent customer service and monitor guest feedback.
  • Follow up on guest comments and requests.
  • Preparing spreadsheets and reports and updating of Spa software for all staff schedules
  • Oversight of facility scheduling and efficient reservation booking
  • Internal marketing, promotions and merchandising functions of the business with assistance from the marketing department
  • Perform retail and sales services.
  • Perform phone and front desk reservations.
  • Any other duties that may be required form the General Manager
Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.