Spa Manager

4 months ago

Pretoria, South Africa HotelJobs.co.za Full time

We are looking for a very presentable Spa Manager for a well-known and highly rated spa based at a 5 star Hotel in the Northern Pretoria area.

**Requirements**:

- Matric
- Relevant Degree / Diploma (Spa Therapist related Diploma / Degree from an accredited training college) - **Essential**:

- A minimum of 3 years’ experience in similar positions within the spa industry, of which a minimum of 2 years to have been spent in a **Spa Management position** within the **hotel industry**

**Essential Knowledge / Skills**:

- Proven leadership ability in a Spa Management role.
- Ability to empathise as well as to delegate tasks to other team members.
- Proven ability to manage a staff compliment of approximately 25
- Very presentable person that emanates wellness and have a passion for the industry.
- Computer literate and managing the department’s budget.
- Strong skills in drafting and implementing standard operating procedures for the department.
- The ability to work flexible hours, weekends and holidays.
- Excellent communication, time management, organizational, attention to detail and follow-up skills are essential.
- You must be enthusiastic, self-motivated and ambitious with the ability to hire, direct and train staff.
- Excellent customer service skills and must have the ability to sell and promote products and services in the department.

**Responsibilities**:

- Leading and coordinating regularly scheduled staff and training meetings
- Meeting the budgets and financial goals of the business and specifically the Spa
- Leading, motivating, and coaching staff to achieve service and retail goals, follow protocols and procedures, and exceed guest expectations.
- All aspects of human resource functions and employee reviews, conflict resolution and documentation
- Maintaining a fully staffed facility by recruiting, interviewing, hiring and training staff
- Coordinating all orientation and training functions for new and existing staff members
- Ensuring that staff is fully knowledgeable on the use and benefits of services, products, programmes, marketing and promotions.
- Maintaining the facilities operation and training manuals
- Accounting functions such as cash-up procedures, payroll preparation, purchases, orders, stock take, budget control etc.
- Maintain and coordinate equipment and facility maintenance.
- Inventory, ordering, stocking and control
- Provide excellent customer service and monitor guest feedback.
- Follow up on guest comments and requests.
- Preparing spreadsheets and reports and updating of Spa software for all staff schedules
- Oversight of facility scheduling and efficient reservation booking
- Internal marketing, promotions and merchandising functions of the business with assistance from the marketing department
- Perform retail and sales services.
- Perform phone and front desk reservations.
- Any other duties that may be required form the General Manager

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