Community / Social Media Lead

16 hours ago


Cape Town, South Africa Ad Talent Full time

Who are we: An online education group dedicated to fostering a strong, supportive community for parents, learners and staff.

Who we are looking for: We're seeking a dynamic and proactive Community and Social Media Lead to join our team.

What will you do:

  • Manage and engage with the community on platforms like Facebook, TikTok, LinkedIn and others
  • Build and maintain relationships with parents, learners and staff through active community management
  • Monitor community interactions, ensuring conversations remain respectful, relevant and aligned with our values
  • Act as the primary point of contact for community inquiries, addressing concerns and feedback promptly and professionally
  • Identify and foster opportunities for meaningful engagement, increasing participation and strengthening community ties
  • Proactively maintain a positive online presence, staying responsive and available regularly
  • Ensure all interactions reflect the commitment to creating a safe and supportive environment for all members

What will you need:

  • Proven experience in social media and community management (preferably in an educational or similar field)
  • Hands-on approach, with the ability to actively manage and engage the community
  • Strong understanding of social media platforms (Facebook, TikTok, LinkedIn, etc.) and how to foster community growth and interaction
  • Must be highly responsive, intelligent, trustworthy and proactive
  • Not a role for agency experience; must be able to work independently and manage the community in-house
  • Excellent communication and problem-solving skills, with a strong focus on maintaining a positive and professional online atmosphere

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