Account Executive

2 weeks ago

Johannesburg, Gauteng, South Africa Netsurit Full time
Job title : Account ExecutiveJob Location : Gauteng, JohannesburgDeadline : April 05, 2025Quick Recommended Links
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Purpose:

  • As an Account Executive, you will take full ownership of a diverse client portfolio. Your role encompasses several key areas: Strategy Driver, Operational Oversight, Relationship Owner, Sales Farmer, Technology Champion, and Commercial Owner.

Key Responsibilities:

  • Operational Oversight: Ensure seamless operations in line with Service Level Agreements (SLAs) and client requirements.
  • Ensure a complete understanding of the contract and clients requirements, translating these requirements into operational service delivery.
  • Meet with teams regularly to discuss day-to-day operations and identify opportunities for improvement and sales.
  • Source and interface with vendors as needed to provide services or products to clients.
  • Engage with clients in monthly service review meetings and assist in driving escalations and crisis management.
  • Relationship Building: Foster strong relationships with decision-makers and key contacts.
  • Act as a Single Point of Contact for clients by liaising with service providers and teams on behalf of clients.
  • Build and manage client relationships with all key stakeholders to ensure a strong partnership.
  • Create opportunities to build stronger relationships with stakeholders through events and personal touches like birthday gifts.
  • Sales Farmer: Identify opportunities for upselling and cross-selling to existing clients.
  • Review existing clients products and requirements to locate opportunities for new or additional services or products.
  • Provide quotes and create proposals for clients, ensuring service delivery once solutions are accepted.
  • Perform weekly sales forecast updates on the CRM system.
  • Technology Champion: Stay updated with the latest technologies and drive client technology roadmaps.
  • Complete relevant training and understand client environments.
  • Set up client workshops to discuss new opportunities and drive client technology roadmaps.
  • Inform clients on warranty status of equipment where relevant.
  • Commercial Owner: Manage SLAs, renew contracts, and ensure profitability.
  • Drive SLA renewals and create costing for new proposed SLAs.
  • Review and amend contracts as needed, understanding client agreements and managing IT spend.
  • Strategy Driver: Develop and implement strategic plans to enhance service delivery and client satisfaction.
  • Create client roadmaps and meet with clients to discuss opportunities for improved service delivery or products.
  • Review clients strategic business plans to assess needs and plan optimal services.

Qualifications:

  • 5-10 years of IT experience
  • Background in outsourcing/consulting
  • Technical/operations expertise
  • Service delivery and financial knowledge
  • Sales experience
  • ITIL understanding

Competencies:

  • Strategic insight
  • People-oriented
  • Relationship building
  • Problem-solving
  • Planning and foresight
  • Assertiveness

Skills:

  • Excellent communication (verbal and written)
  • Strong presentation skills
  • Proficiency with PSA/reporting tools (e.g., ConnectWise, Brightgauge)
  • Knowledge of analytics tools
  • Advanced Microsoft Excel skills
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