Site Account Manager

7 days ago


Centurion, Gauteng, South Africa TalentLink Full time

We are seeking a highly motivated Site Account Manager to join our dynamic Sales Team. The successful candidate will be responsible for building and maintaining strong, long-term relationships with key decision-makers at customer sites. This role requires a focus on promoting value-added offerings, ensuring high levels of customer satisfaction, and driving business growth through account management.

Key Responsibilities:

  • Develop and sustain strong relationships with key site-level decision-makers.
  • Provide continuous process support to improve customer satisfaction and optimize plant operations.
  • Identify opportunities for improvement and lead generation during plant visits.
  • Focus on after-market business, while also identifying and conveying investment (capex) opportunities.
  • Collaborate with internal teams to ensure alignment and seamless customer service.
  • Coordinate customer-facing activities, ensuring the best resources and channels are used.
  • Understand customer business needs and effectively communicate the company's value proposition.
  • Drive account planning and implementation, including strategy, budgeting, sales roadmap, and activity plans.
  • Manage and share information on installed base, plant performance, and shutdown schedules.
  • Lead customer satisfaction surveys and ensure continuous improvement efforts.
  • Support accounts receivable and payment collection processes.

Required Qualifications & Experience:

  • Education: Matric (Grade 12) required; a degree, diploma, or artisan qualification in Metallurgical, Chemical, or Mechanical Engineering is advantageous.
  • Language Skills: Fluent in English and Mandarin.
  • Experience: At least 4 years of relevant work experience in a similar role.
  • Skills: Proficiency in Customer Relationship Management tools, Microsoft Excel, Word, and PowerPoint.
  • Experience in Sales/Account Management: Sales or account management experience is a plus.
  • Other Skills: Strong communication, negotiation, and influencing skills; ability to work under pressure and meet deadlines.

Desired Competencies:

  • A customer-centric mindset with the ability to convert customer needs into profitable solutions.
  • Strong interpersonal and communication skills, with excellent presentation and facilitation capabilities.
  • High attention to detail and accuracy.
  • A motivated self-starter with the ability to manage time effectively.
  • Willingness to travel within Southern Africa and abroad.
  • Ability to work flexible hours when necessary to meet deadlines.
  • A continuous desire to learn and grow professionally.

What We Offer:

  • Purpose-driven Work: Be part of transforming the industry with more sustainable solutions.
  • Compensation: Competitive salary with global incentive programs tied to business performance.
  • Work Flexibility: Hybrid working possibilities to support work-life balance.
  • Inclusive Culture: Join a team that fosters diversity and supports personal and professional development.
  • Learning Opportunities: Access to continuous growth and development programs, global career opportunities, and mentoring.


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