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Lodge Anchor

2 months ago

Hoedspruit, South Africa IntelliStaff Full time
Area/ Location: Hoedspruit, Limpopo

Job Description:
  • Our client is seeking a dynamic and highly motivated individual to join their team as a Lodge Anchor. As a Lodge Anchor, you will play a crucial role in ensuring that our guests have an extraordinary experience during their stay. Your primary responsibility will be to provide outstanding customer service and act as a point of contact for all guest-related inquiries and requests
Qualifications & Requirements:
  • The core function of the lodge anchor is to host the guest and manage all aspects of them to maximize guest delight
  • Valid RSA Driver's License
  • Proficient in Office Suite and Email
  • Exceptional Guest Relations skills
  • Ability to manage staff
  • Understanding and ability to manage the different departments
  • Ability to plan ahead and problem solve
  • Financial experience in budget control, stock takes and stock control
Experience:
  • Minimum 2 years experience in a Big 5 reserve and 4-star lodge necessary
  • ResRequest experience will be beneficial
Package:
  • Salary is negotiable depending on experience and references
  • Accommodation
  • Meals while on duty
  • 21 days on 7 days off work cycle
  • 15 days annual leave
  • Provident Fund
Responsibilities:
Responsibilities include but not limited to:
  • Meticulous in all aspects of managing the lodge
  • Managing, Overseeing Staff with the General Manager
  • Staff training and development
  • Assisting the marketing manager to get content for social media
  • Hosting Duties
  • Allocation of Airport Transfers
  • Little paws program
  • Assistance around the lodge in other departments if needed
  • Reporting to General manager, Group Operations Manager(s) and Head Office
Financial:
  • Stock control and stock takes
  • Maintain the correct allocations of expenditures

Rooms Division:
  • Manage the housekeeping and front office departments in conjunction with your HOD and General Manager
  • Ensure the lodge maintains the required standards aesthetically
  • Food and Beverage and Kitchen
  • Ensure costs are maintained as per the required standard
  • Assist with Events planning and execution
  • Assist with menu planning and cost control
Attributes:
  • Mature and responsible
  • Well spoken, well-groomed and presentable
  • Strong leadership capabilities
  • Positive attitude and approach toward team work
  • Hands on approach towards the guest experience
  • Ability takes initiative and problem solve
  • Excellent guest interaction skills
  • Passionate and pro-active towards personal growth and training
  • Sober Habits, NO DRUGS