Head Ranger and Lodge Anchor

5 months ago


Hoedspruit, South Africa HotelJobs.co.za Full time

We are seeking a dynamic and experienced Head Guide and Lodge Anchor Couple to oversee our lodge operations and lead outdoor excursions for our guests. As the Head Guide, you will be responsible for designing and executing guided outdoor activities such as wildlife watching, and more, ensuring an unforgettable experience for our guests. Additionally, as a Lodge Anchor, you will manage the day-to-day operations of the lodge, including guest services, housekeeping, and maintenance, to ensure a seamless and enjoyable stay for all visitors. This is a hands-on role that requires strong leadership, hospitality, and outdoor skills.

**Key Responsibilities**:

- Develop and lead outdoor excursions and activities for guests.
- Ensure the safety and well-being of guests during excursions.
- Train and supervise guide and lodge staff.
- Manage lodge operations, including guest services, housekeeping, and maintenance.
- Uphold high standards of customer service and hospitality.
- Maintain relationships with local suppliers and vendors.
- Handle guest inquiries, feedback, and complaints promptly and professionally.
- Oversee inventory management and procurement of supplies.
- Assist with marketing and promotional activities as needed.

**Requirements**:

- Previous experience in guiding outdoor activities such as hiking, fishing, and wildlife watching.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service abilities.
- Ability to manage lodge operations effectively, including staff supervision and scheduling.
- First Aid and CPR certification (preferred).
- Physical fitness and ability to lead outdoor activities in varying terrain and weather conditions.
- Experience in hospitality or lodge management (preferred).
- Couples preferred, with one member possessing guiding experience and the other having hospitality or lodge management experience.



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