Operational Excellence Lead

3 weeks ago


Durban, KwaZulu-Natal, South Africa Huntswood Full time
Huntswood's job vacancy, Career and Recruitment

Job title : Operational Excellence Lead jobs in KwaZulu-Natal

Job Location : KwaZulu-Natal,

Deadline : April 26, 2024

Quick Recommended Links

Jobs by Location
Job by industries

Job Overview:

The role is to drive continuous improvement within the operations to drive better efficiencies, quality and or cost reduction. It is a key part of achieving operational excellence, an approach that aims to make an organization's processes more efficient. The individual will work collaborative with all key stakeholders to deliver against project deadlines.

Job Responsibilities:
Implementing the operational methodologies in line with business strategic objectives and standard operating models.
Delivering effective implementation approaches as to land and embed the required continuous improvement change initiatives.
End to end ownership of the delivery and embedding of methodology within the operation as set out by the leadership team.
Identifying best practice initiatives as to create and deliver a full roll out plan to drive consistency and embedding of these across client portfolios, where relevant
Reviewing processes and practices to identify continuous improvement opportunities.
Creating and owning the governance models and frameworks to support the embedding of key methodologies.
Managing and operating within the individual commercial agreements for each client/campaign
Managing relationships with stakeholders where appropriate to ensure consistency and business commercial targets are optimised.
Designing owning and delivering continuous improvements methodologies content and processes
Producing status reports for key projects and benefits delivered
Working with client's personnel to ensure alignment of content and key messages.
Regular interaction/communication with senior stakeholders, directors, project sponsors, Global team members and Client personnel.

Job Requirements:
Matric
Relevant tertiary qualification (Advantageous)
BPO industry experience is essential

Skills Required:
Min 2 years' experience working in a project implementation/delivery role within a contact center operation or,
Min 2 years' Operational Leadership experience within a contact center operation with tangible examples of driving continuous improvement.
Demonstrable experience of senior stakeholder management.
Demonstrable experience of delivering tasks with multiple deadlines.
Experience of delivering initiatives/projects within a call center environment.
Ability to deliver agreed programs of work and embed the core principles within agreed timeframes.
People management skills – both in managing a team, and the management of stakeholder at all levels of the organisation.
Strong team player with the ability to motivate and inspire others.
Ability to deliver to high quality under time pressure.
Great organisation and attention to detail
Experience in a project manager/delivery role with supporting qualifications (Prince2, Six Sigma or Agile) (Preferable)

*Administrative / Management jobs in south africa
*Operational Excellence Lead in
  • Operations Manager

    4 weeks ago


    Durban, KwaZulu-Natal, South Africa Puratos Full time

    DO YOU HAVE THE APPITITE TO GROW YOUR MAGIC?Consumers everywhere are increasingly conscious of the quality of the food they eat. Puratos develops, produces, and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality.Founded in Belgium in 1919, From humble beginnings to worldwide success, join...

  • Specification Sales

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa Ethikos Full time

    Join Our TeamAre you looking for a new opportunity in a multinational team, with lot of room for growth and development in the sales area?Our client, a multinational company, global leader in the chemical sector, is currently looking for a Specification (Specifier) Sales, to join their team based in Durban.Purpose of the job:As a Specifier Consultant, your...


  • Durban, KwaZulu-Natal, South Africa Kerry Group Full time

    About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Durban, KwaZulu-Natal, South Africa Kerry Full time

    Requisition ID 51645Position Type FT PermanentRecruiter #LI-RG1Posting Type LI About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our...


  • Durban, KwaZulu-Natal, South Africa Jobking Full time

    An exciting and challenging career opportunity is currently available in the Hippo division within the Sales discipline. The Sales Consultant contributes to the organisational goals by converting leads to policies in a professional manner, with a view to retaining clients and ensuring satisfaction.Job Functions Call Centre,Sales Industries Call Centre &...

  • Maintenance Manager

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa Michael Page Full time

    About Our Client Willingness to work long hours on Adhoc basisStrong Project management skillsAbility to lead and manage a team with a hands on approach - proven track recordGood communication skills (Verbal and written)Unentrepreneurial & Growth MindsetAbility to multi-task and work under pressureStrong analytical and problem solving abilityBusiness acumen...

  • Administration Clerk

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa Jobking Full time

    A Leading Client based in North Coast Road, Durban are currently requiring the services ofa Dynamic Lady to join their team.Data CaptureBookings on the Access systemPrinting and compiling reportsChecking completed jobsCreativing new upgrades and downgrades jobs Processings invoicesReconconciling LedgersProcessing PO's for creditorsReconcling...


  • Durban, KwaZulu-Natal, South Africa Bidvest Bank Full time

    Primary PurposeResponsible for achieving Acquiring & Merchant Sales targets for the relevant region, Inclusive of cross-selling of all other banking products & services, in order to ensure continuous customer & product growth.Managing relationships with customers & potential customers, including BB Group Company, Group Company reach, third party processors,...

  • Maintenance Engineer

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa Bidvest Tank Terminals Full time

    Bidvest Tank Terminals's job vacancy, Career and RecruitmentJob title : Maintenance Engineer – Durban jobs in KwaZulu-NatalJob Location : KwaZulu-Natal, DurbanDeadline : 18-May-24Quick Recommended LinksJobs by LocationJob by industries Minimum RequirementsMechanical or Electrical Engineering Diploma/ Btech/ Degree or equivalentMinimum 3 years...


  • Durban, KwaZulu-Natal, South Africa Jobking Full time

    Our client in the Hotel Industry urgently seeks a seasoned and experienced candidate for the above position. 4/5 star exposure a must and must be in a similar position for 2 yearsMinimum Requirements: A degree or diploma in Hospitality an advantage Experience in a management role in a or 5 star property within the Front Office department Excellent...


  • Durban, KwaZulu-Natal, South Africa Beiersdorf Full time

    Role PurposeThe Performance Marketing Manager plays a key role in developing a robust full funnel strategy and execution plan for E-retailers. This individual oversees the marketing investment budget, ensuring optimal returns on advertising spend and promotional activities in the ecommerce channel. They collaborate closely with the digital team to identify...

  • Plant Supervisor

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa Omnia LTD Full time

    Omnia LTD's job vacancy, Career and RecruitmentJob title : Plant Supervisor – Mobeni jobs in KwaZulu-NatalJob Location : KwaZulu-Natal, DurbanDeadline : 18-May-24Quick Recommended LinksJobs by LocationJob by industries QualificationsChemical Production and/or Engineering qualification preferablyUnderstanding SHERQ best practices especially in...


  • Durban, KwaZulu-Natal, South Africa Michael Page Full time

    About Our Client My client is a Global Shipping Company which has operations across the globe and they are within the Logistics distribution and supply chain industry specifically regarding Sea freight and Shipping. Job Description The Business Development Manager will be based in Durban, KwaZulu-Natal and be responsible for the following:Coach and steer...


  • Durban, KwaZulu-Natal, South Africa Kerry Full time

    Requisition ID 51997Position Type FT Fixed TermRecruiter #LI-JT1Posting Type LI About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our...

  • Portfolio Advisor

    4 weeks ago


    Durban, KwaZulu-Natal, South Africa Jobking Full time

    Job DetailsEmployer: First Group (Club Leisure Group) Position summaryWe are searching for a dynamic and professional Personal Assistant who will be responsible for providing valuable support to the Managing Director. On behalf of the Managing Director, the Personal Assistant will communicate with others outside and inside the organization, will manage busy...

  • Vodacom sales agents

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa Jobking Full time

    Sales & Marketing RepresentativeBasic : R2750 (Increased depending on experience) Bonus: Uncapped commission; Incentives; KPI; PrizesBenefits: Medical aid; Provident fund; Growth through all departments Location: Durban The Company Join one of South Africa's leading marketing business, who provides a wide range of products and services. The company is...


  • Durban, KwaZulu-Natal, South Africa Jobking Full time

    We are Southern Africa's fastest growing black-empowered electrical wholesaler. Employing over 650 staff members, ARB provides a wide range of internationally recognized and SABS approved products across three main categories – power and instrumentation cable, overhead line equipment and conductors, general low voltage products (including lighting).We are...

  • Continence Advisor

    6 days ago


    Durban, KwaZulu-Natal, South Africa Coloplast AS Full time

    The role The clinical education and training of the Patients referred for Self-Intermittent catheterisation, in order to minimise the risk of UTI's. The nurse must establish a sound working relationship with the referring doctors in order to develop their confidence in the Coloplast Value proposition and the Clinical Team. The nurse will work closely with...


  • Durban, KwaZulu-Natal, South Africa Jobking Full time

    We are an established import and distribution company operating for the past 20 years currently based in Springfield Park. Our business focuses on sourcing, manufacturing, importing and the distribution of various items across South Africa through our international branch.We are looking for an experienced, self-motivated and logically orientated Quotations...

  • Sales Executive

    3 weeks ago


    Durban, KwaZulu-Natal, South Africa Jobking Full time

    Applying for this position indicates that you have confidence in yourself and acknowledge that at Liqui Moly we are passionate about our customers, team, and brand.Liqui Moly SA, a leading Oil, and Additive Brand is looking for Passionate, Driven and Self-Motivated Sales Executives to become part of our Team in SA. Someone that thrives in a quick sales cycle...